{"id":16735,"date":"2020-02-19T13:00:46","date_gmt":"2020-02-19T12:00:46","guid":{"rendered":"https:\/\/support.wallbox.com\/knowledge-base\/vad-hander-om-din-betalning-misslyckas-eller-om-det-finns-en-forsenad-betalning\/"},"modified":"2020-02-19T13:00:46","modified_gmt":"2020-02-19T12:00:46","slug":"vad-hander-om-din-betalning-misslyckas-eller-om-det-finns-en-forsenad-betalning","status":"publish","type":"ht_kb","link":"https:\/\/support.pre.wallbox.com\/sv\/knowledge-base\/vad-hander-om-din-betalning-misslyckas-eller-om-det-finns-en-forsenad-betalning\/","title":{"rendered":"Vad h\u00e4nder om din betalning misslyckas eller om det finns en f\u00f6rsenad betalning"},"content":{"rendered":"

1. Introduktion<\/h1>\n

Wallbox vill alltid f\u00f6rse sina kunder med de b\u00e4sta produkterna, tj\u00e4nsterna och anv\u00e4ndarupplevelsen. En viktig del av anv\u00e4ndarupplevelsen \u00e4r Wallbox-appen och Wallbox-portalen.<\/p>\n

B\u00e5de appen och portalen ger kunden full kontroll \u00f6ver laddningen, m\u00f6jlighet att samla in information om laddningar, statistik, f\u00f6rbrukning, anv\u00e4ndare osv. Det g\u00f6r att alla v\u00e5ra kunder har full kontroll \u00f6ver sin energif\u00f6rbrukning och sina kostnadsbesparingar i samband med inf\u00f6rande av elbilar.<\/p>\n

2. Misslyckade eller f\u00f6rsenade betalningar<\/h1>\n

Betalningar kan misslyckas av flera orsaker. Om det finns ett problem skickar Wallbox omg\u00e5ende e-post till superadmin och eventuella faktureringskontakter och dina funktioner begr\u00e4nsas.<\/p>\n

Vad du kan f\u00f6rv\u00e4nta dig<\/h2>\n

Wallbox hoppas att du kan l\u00f6sa betalningsfr\u00e5gor snabbt, men h\u00e4r f\u00f6ljer en sammanfattning av vad du kan f\u00f6rv\u00e4nta dig om betalningsproblem inte l\u00f6ses.<\/p>\n\n\n\n\n\n\n\n\n
Efter.<\/strong><\/th>\nVad du kan f\u00f6rv\u00e4nta dig<\/strong><\/th>\n<\/tr>\n<\/thead>\n
7 dagar<\/td>\nOm Wallbox inte kan behandla en betalning efter en vecka kommer Wallbox att kontakta Superadmin och alla faktureringskontakter.<\/td>\n<\/tr>\n
14 dagar<\/td>\nWallbox skickar en ny p\u00e5minnelse till samma personer om det fortfarande finns ett problem.<\/td>\n<\/tr>\n
21 dagar<\/td>\nWalbox kontaktar Superadmin och faktureringskontakten igen.<\/td>\n<\/tr>\n
28 dagar<\/td>\nAvtalet avslutas och gruppen\u00a0kommer att nedgraderas till Basic-avtal.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

MyWallbox har olika abonnemangsavtal. Nedan f\u00f6ljer anvisningar i h\u00e4ndelse av problem med betalningsprocessen.<\/p>\n","protected":false},"author":23,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[],"ht-kb-tag":[182,1469,1470],"class_list":["post-16735","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_tag-artiklar-sv","ht_kb_tag-betalningsfel","ht_kb_tag-forsenad-betalning"],"acf":[],"yoast_head":"\nVad h\u00e4nder om din betalning misslyckas eller om det finns en f\u00f6rsenad betalning - Wallbox Help Center<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vad h\u00e4nder om din betalning misslyckas eller om det finns en f\u00f6rsenad betalning - Wallbox Help Center\" \/>\n<meta property=\"og:description\" content=\"MyWallbox har olika abonnemangsavtal. 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