{"id":154938,"date":"2022-10-21T12:51:48","date_gmt":"2022-10-21T10:51:48","guid":{"rendered":"https:\/\/support.wallbox.com\/knowledge-base\/felsokningsguide\/"},"modified":"2025-01-14T13:14:20","modified_gmt":"2025-01-14T12:14:20","slug":"felsokningsguide","status":"publish","type":"ht_kb","link":"https:\/\/support.pre.wallbox.com\/sv\/knowledge-base\/felsokningsguide\/","title":{"rendered":"V\u00e4gledning f\u00f6r fels\u00f6kning"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"154938\" class=\"elementor elementor-154938 elementor-128230\" data-elementor-post-type=\"ht_kb\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-914ba6c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"914ba6c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bedc812\" data-id=\"bedc812\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-74e6f4b elementor-widget elementor-widget-text-editor\" data-id=\"74e6f4b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Den h\u00e4r fels\u00f6kningsguiden <strong>omfattar alla de vanligaste problemen<\/strong> som <strong>v\u00e5ra anv\u00e4ndare har upplevt<\/strong> med sina laddare och<strong> de metoder som har l\u00f6st dem p\u00e5 ett effektivt s\u00e4tt.<\/strong><\/p>\n<p>Den h\u00e4r guiden<strong> g\u00e4ller f\u00f6r alla Wallbox laddare<\/strong> (beroende p\u00e5 vilka funktioner de erbjuder).  <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-caff0a0 color-black elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"caff0a0\" data-element_type=\"widget\" data-settings=\"{&quot;exclude_headings_by_selector&quot;:[],&quot;headings_by_tags&quot;:[&quot;h1&quot;,&quot;h2&quot;,&quot;h3&quot;,&quot;h4&quot;,&quot;h5&quot;,&quot;h6&quot;],&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;marker_view&quot;:&quot;numbers&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t<h2 class=\"elementor-toc__header-title\">\n\t\t\t\tInneh\u00e5llsf\u00f6rteckning\t\t\t<\/h2>\n\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__caff0a0\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__caff0a0\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n\t\t\t\t\t<\/div>\n\t\t<div id=\"elementor-toc__caff0a0\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-987f817 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"987f817\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0aa8baf\" data-id=\"0aa8baf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a8cf067 elementor-widget elementor-widget-heading\" data-id=\"a8cf067\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">Problem med anslutningsm\u00f6jligheter<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d61ce0e elementor-widget elementor-widget-heading\" data-id=\"d61ce0e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">Bluetooth-fels\u00f6kning<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-711b0c1 color-black elementor-widget elementor-widget-toggle\" data-id=\"711b0c1\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1181\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1181\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Jag kan inte ansluta min laddare till Wallbox -appen via Bluetooth<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1181\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1181\"><p>Om du inte kan ansluta appen Wallbox till din laddare med Bluetooth kan du prova fels\u00f6kningsstegen nedan:<\/p>\n<ol>\n<li>H\u00e5ll dig n\u00e4ra laddaren (inom sex meter) och se till att det inte finns n\u00e5got hinder mellan dig och laddaren.<\/li>\n<li>Starta om din smartphone helt och h\u00e5llet. N\u00e4r den har startat om st\u00e4nger du <strong>av Wi-Fi-funktionen<\/strong> och <strong>l\u00e5ter Bluetooth vara p\u00e5<\/strong>.   <\/li>\n<li>Se till att du har <strong>platsbeh\u00f6righet<\/strong> f\u00f6r appen Wallbox i inst\u00e4llningarna f\u00f6r appen p\u00e5 din smartphone.<\/li>\n<li>St\u00e4ng av laddarens str\u00f6mf\u00f6rs\u00f6rjning i n\u00e5gra sekunder och sl\u00e5 sedan p\u00e5 den igen. V\u00e4nta tills laddaren startar om och dess LED-lampa lyser gr\u00f6nt igen. <\/li>\n<li>Logga in p\u00e5 appen Wallbox och v\u00e4lj din laddare i listan. Om laddaren inte visas ska du kontrollera att du redan har <strong><a href=\"https:\/\/support.pre.wallbox.com\/en\/knowledge-base\/adding-your-charger-to-your-mywallbox-account-with-its-qr-code\/\" target=\"_blank\" rel=\"noopener\">lagt till den p\u00e5 ditt Wallbox -konto<\/a><\/strong>. <\/li>\n<li>Din smartphone kommer att be om Bluetooth-beh\u00f6righet. Tryck p\u00e5 &#8220;Acceptera&#8221;.   <\/li>\n<li>V\u00e4nta tills Bluetooth-anslutningen mellan laddaren och appen har uppr\u00e4ttats.<\/li>\n<li>Om du fortfarande inte kan ansluta till din laddare kan du ladda ner Wallbox -appen p\u00e5 en annan smartphone och f\u00f6rs\u00f6ka ansluta till din laddare. Du kan anv\u00e4nda samma Wallbox -kontouppgifter f\u00f6r att logga in p\u00e5 Wallbox -appen p\u00e5 alla enheter: <\/li>\n<\/ol>\n<ul>\n<li><strong>Den andra smarttelefonen KAN anslutas till din laddare:<\/strong> problemet kan komma f\u00f6r din smarttelefon.  <\/li>\n<li><strong>Den andra smarttelefonen KAN INTE anslutas till laddaren<\/strong>: <a href=\"https:\/\/support.pre.wallbox.com\/sv\/knowledge-base\/hur-du-aterstaller-firmware-i-din-pulsar\/\" target=\"_blank\" rel=\"noopener\"><strong>g\u00f6r en fullst\u00e4ndig \u00e5terst\u00e4llning av din laddare<\/strong><\/a> och f\u00f6rs\u00f6k att ansluta till den igen.  <\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98b55c7 elementor-widget elementor-widget-heading\" data-id=\"98b55c7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">Fels\u00f6kning av Wi-Fi<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b805da elementor-widget elementor-widget-text-editor\" data-id=\"3b805da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Innan du g\u00e5r igenom fels\u00f6kningsstegen nedan ska du kontrollera att <strong>appen Wallbox och laddaren \u00e4r korrekt anslutna via Bluetooth (<\/strong><em> se artikeln om <strong><a href=\"https:\/\/support.pre.wallbox.com\/sv\/knowledge-base\/parkoppla-din-laddare-till-appen-mywallbox-via-bluetooth\/\" target=\"_blank\" rel=\"noopener\">Bluetooth<\/a><\/strong> f\u00f6r mer information). <\/em> <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b003c6f elementor-alert-info elementor-widget elementor-widget-alert\" data-id=\"b003c6f\" data-element_type=\"widget\" data-widget_type=\"alert.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-alert\" role=\"alert\">\n\n\t\t\t\t\t\t<span class=\"elementor-alert-title\">Of\u00f6renlighet med snabb roaming<\/span>\n\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-alert-description\"><p>Funktionen Fast Roaming \u00e4r inte kompatibel med Wallbox laddare. Se till att den h\u00e4r funktionen \u00e4r avst\u00e4ngd. <\/p>\n<\/span>\n\t\t\t\n\t\t\t\t\t\t<button type=\"button\" class=\"elementor-alert-dismiss\">\n\t\t\t\t\t\t\t\t\t<span aria-hidden=\"true\">&times;<\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-screen-only\">Dismiss this alert.<\/span>\n\t\t\t<\/button>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1eed20 elementor-widget elementor-widget-text-editor\" data-id=\"a1eed20\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Jag kan inte ansluta laddaren till min routers Wi-Fi<\/h3>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84c64c3 color-black elementor-widget elementor-widget-toggle\" data-id=\"84c64c3\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1391\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1391\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">1. Kontrollerar om du kan ansluta till v\u00e5ra servrar<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1391\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1391\"><p>Kontrollera att din router kan ansluta till v\u00e5ra servrar genom att bes\u00f6ka den h\u00e4r adressen (anv\u00e4nd din smartphone och st\u00e5 n\u00e4ra din laddare): <strong><a href=\"https:\/\/api.wall-box.com\/api\/ping\" target=\"_blank\" rel=\"noopener\">https:\/\/api.wall-box.com\/api\/ping<\/a> <\/strong> <\/p>\n<p><strong>Om meddelandet &#8220;OK&#8221; \u00e5terkommer<\/strong> kan din router ansluta till v\u00e5ra servrar.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1392\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1392\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">2. Kontrollera avst\u00e5ndet mellan laddaren och din router<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1392\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1392\"><p>Nedan anges de <strong>rekommenderade maximala avst\u00e5nden mellan laddaren och routern<\/strong> f\u00f6r en optimal internetanslutning:<\/p>\n<ul>\n<li>Inga v\u00e4ggar och inget tak p\u00e5 25 m<\/li>\n<li>En v\u00e4gg eller ett tak: 15m<\/li>\n<li>Tv\u00e5 v\u00e4ggar eller tv\u00e5 tak, eller en v\u00e4gg och ett tak: 5m<\/li>\n<\/ul>\n<p>Se till att laddaren och routern ligger inom dessa intervall.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1393\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1393\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">3. B\u00e5de serveranslutning och avst\u00e5nd \u00e4r OK<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1393\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1393\"><p><strong>Om du kan ansluta till v\u00e5ra servrar och avst\u00e5ndet mellan din router och laddaren \u00e4r korrekt<\/strong>, g\u00e5 igenom dessa steg:<\/p>\n<ol>\n<li>Kontrollera att routern \u00e4r p\u00e5slagen och att den fungerar med andra enheter.<\/li>\n<li>Starta om routern helt och h\u00e5llet.<\/li>\n<li>Avinstallera appen Wallbox helt och h\u00e5llet och installera den igen.<\/li>\n<li>Starta om din telefon helt och h\u00e5llet.<\/li>\n<li>Starta laddaren med str\u00f6mcykeln. St\u00e4ng av str\u00f6mf\u00f6rs\u00f6rjningen till laddaren i minst 20 sekunder och v\u00e4nta tills dess LED-lampa lyser gr\u00f6nt. <\/li>\n<li>Anv\u00e4nd din smartphone som en internet-hotspot och anslut laddaren till den.<\/li>\n<li>\u00c5terst\u00e4ll laddaren via appen och f\u00f6rs\u00f6k att ansluta.<\/li>\n<li>Uppdatera laddarens programvara om det beh\u00f6vs och f\u00f6rs\u00f6k ansluta.<\/li>\n<\/ol>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76bfeaa elementor-widget elementor-widget-text-editor\" data-id=\"76bfeaa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Andra Wi-Fi-problem<\/h3>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6e5a48 color-black elementor-widget elementor-widget-toggle\" data-id=\"b6e5a48\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1911\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1911\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Mitt Wi-Fi visas inte i Wi-Fi-listan p\u00e5 Wallbox <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1911\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1911\"><ol>\n<li>Kontrollera att du kan se ditt Wi-Fi i Wi-Fi-inst\u00e4llningarna i din smartphone och att du kan ansluta till det. Om inte, starta om din Internet-router och din smartphone. <\/li>\n<li>N\u00e4r du kan se att ditt Wi-Fi visas i din smartphones Wi-Fi-lista startar du om appen Wallbox.<\/li>\n<li>F\u00f6rs\u00f6k igen att ansluta laddaren till ditt Wi-Fi i appen Wallbox.<\/li>\n<\/ol>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1912\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1912\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Jag kan inte v\u00e4lja Connectivity-ikonen i Wallbox -appen<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1912\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1912\"><p>Bluetooth-anslutningen uppr\u00e4ttas inte korrekt om anslutningsikonen inte \u00e4r valbar i appen. Se avsnittet<strong>&#8220;Jag kan inte ansluta min laddare till Wallbox -appen via Bluetooth<\/strong>&#8221; i den h\u00e4r artikeln f\u00f6r att \u00e5tg\u00e4rda problemet. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1913\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1913\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Mitt Wi-Fi-namn visas i Wi-Fi-listan men jag kan inte ansluta till det<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1913\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1913\"><ol>\n<li>Se till att internetk\u00e4llan \u00e4r tillr\u00e4ckligt n\u00e4ra laddaren, att det inte finns n\u00e5gra st\u00f6rre hinder mellan den och laddaren och att Wi-Fi-signalen \u00e4r tillr\u00e4ckligt stark.<\/li>\n<li>Om ditt Wi-Fi-namn eller l\u00f6senord inneh\u00e5ller specialtecken fr\u00e5n <a href=\"https:\/\/theasciicode.com.ar\/\" target=\"_blank\" rel=\"noopener\"><strong>ASCII utskrivbara tecken<\/strong><\/a>tar du bort dem.<\/li>\n<li>Starta om din internetk\u00e4lla, din Wallbox app och din laddare.<\/li>\n<li>F\u00f6rs\u00f6k att ansluta till ditt Wi-Fi igen.<\/li>\n<\/ol>\n<p>Observera att <strong>Commander 1 och Copper endast st\u00f6der 2,4 GHz-bandet<\/strong>. Alla andra laddare st\u00f6der b\u00e5de 2,4 GHz- och 5 GHz-band.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1914\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1914\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Min laddare \u00e4r ansluten till mitt Wi-Fi men jag upplever avbrott<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1914\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1914\"><p>Avbrott kan orsakas av m\u00e5nga faktorer, bland annat:  <\/p>\n<ul>\n<li>Det finns betydande hinder mellan Internet-routern och laddaren, vilket resulterar i en svag Wi-Fi-signal. Flytta internetroutern n\u00e4rmare laddaren. <\/li>\n<li>Din Internet-router \u00e4r inte tillr\u00e4ckligt n\u00e4ra laddarens Wi-Fi-r\u00e4ckvidd, vilket resulterar i en svag Wi-Fi-signal. F\u00f6rs\u00f6k att flytta den n\u00e4rmare laddaren. <\/li>\n<li>Din Internet-router \u00e4r felkonfigurerad. Du kan v\u00e4nda dig till din Internetleverant\u00f6r f\u00f6r att kontrollera konfigurationen. Fast Roaming st\u00f6ds inte och m\u00e5ste avaktiveras f\u00f6r att fungera korrekt.  <\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfc8ac7 elementor-widget elementor-widget-text-editor\" data-id=\"cfc8ac7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Om inget av fels\u00f6kningsstegen nedan l\u00f6ser problemet b\u00f6r du \u00f6verv\u00e4ga att kontrollera din Internet-router (eller n\u00e5gon annan enhet som du anv\u00e4nder som en Internet-hotspot).<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4c10c0 elementor-widget elementor-widget-heading\" data-id=\"c4c10c0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">Fels\u00f6kning i Ethernet<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-870c41e elementor-widget elementor-widget-text-editor\" data-id=\"870c41e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Detta avsnitt g\u00e4ller endast laddare som \u00e4r utrustade med <strong>en Ethernet-kontakt<\/strong>, t.ex. Copper SB, Commander\/Commander 2 &amp; 2s och Quasar.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa691f7 color-black elementor-widget elementor-widget-toggle\" data-id=\"fa691f7\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2621\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2621\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Min laddare kan inte ansluta till Internet via Ethernet<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2621\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2621\"><ol class=\"ak-ol\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"108\">Prova Ethernet-kabeln med en annan enhet:<\/p>\n<ol class=\"ak-ol\" data-indent-level=\"2\">\n<li>\n<p data-renderer-start-pos=\"155\">Om kabeln fortfarande inte fungerar kan du prova att anv\u00e4nda en annan Ethernet-kabel.<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"239\">Om kabeln fungerar, forts\u00e4tt med steg 2.<\/p>\n<\/li>\n<\/ol>\n<\/li>\n<li>Sl\u00e5 p\u00e5 Wi-Fi-funktionen i laddaren och f\u00f6rs\u00f6k ansluta Ethernet-kabeln igen.<\/li>\n<li>Om anslutningen fortfarande inte fungerar kontaktar du din internetleverant\u00f6r.<\/li>\n<\/ol>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a997e5a elementor-widget elementor-widget-heading\" data-id=\"a997e5a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">Problem med \u00e5terst\u00e4llning och uppdatering<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f441ab color-black elementor-widget elementor-widget-toggle\" data-id=\"0f441ab\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1601\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1601\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Uppdatera processfr\u00e5gor<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1601\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1601\"><p><strong> Laddarens programvara \u00e4r direkt kopplad till laddarens Wi-fi-, Bluetooth- och molnbaserade funktioner.<\/strong> Dessutom \u00e4r det viktigt att h\u00e5lla den uppdaterad.   <strong>Appen Wallbox meddelar dig automatiskt n\u00e4r en ny programversion sl\u00e4pps. Dessutom <\/strong>kan du kontrollera den senaste programvaruversionen f\u00f6r varje laddare i v\u00e5rt <a href=\"https:\/\/support.wallbox.com\/en\/release-notes\/\" target=\"_blank\" rel=\"noopener\"><strong>avsnitt Release Notes<\/strong><\/a>.<\/p>\n<p>F\u00f6lj de steg som beskrivs i den h\u00e4r artikeln f\u00f6r att <a href=\"https:\/\/support.wallbox.com\/en\/knowledge-base\/how-to-update-the-firmware-of-your-charger-copper-copper-sb-commander-commander-2-pulsar-plus-quasar\/\" target=\"_blank\" rel=\"noopener\"><strong>uppdatera din laddares programvara<\/strong><\/a>.<\/p>\n<p>Om du upplever problem med uppdateringsprocessen:  <\/p>\n<ol>\n<li>Starta om laddaren med appen Wallbox eller Portal (kugghjul &gt; Avancerade alternativ &gt; Starta om). F\u00f6lj <a href=\"https:\/\/support.wallbox.com\/en\/knowledge-base\/how-to-restart-a-charger-through-the-mywallbox-app\/\" target=\"_blank\" rel=\"noopener\"><strong>denna artikel<\/strong><\/a> om du inte vet hur du g\u00f6r det.   <\/li>\n<li>St\u00e4ng av laddaren i 2 minuter och starta sedan om den.<\/li>\n<li>St\u00e4ng och \u00f6ppna Wallbox -appen eller Portal igen (beroende p\u00e5 vilken du anv\u00e4nder).<\/li>\n<li>Starta om uppdateringsprocessen.<\/li>\n<li>Om uppdateringsprocessen fortfarande misslyckas kan du f\u00f6rs\u00f6ka ansluta laddaren via en hotspot eller annan Wi-Fi-anslutning f\u00f6r att utf\u00f6ra uppdateringen.<\/li>\n<\/ol>\n<p>Om du fortfarande upplever problem, kontakta <a href=\"https:\/\/support.wallbox.com\/en\/contact-us\/\" target=\"_blank\" rel=\"noopener\"><strong>Wallbox supportteam<\/strong><\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1602\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1602\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Problem med \u00e5terst\u00e4llningsprocessen<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1602\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1602\"><p>\u00c5terst\u00e4llning av laddaren \u00e4r det mest effektiva s\u00e4ttet att l\u00f6sa ett problem som \u00e4r relaterat till anslutningsproblem. F\u00f6r att utf\u00f6ra en fullst\u00e4ndig \u00e5terst\u00e4llning, f\u00f6lj stegen i <a href=\"https:\/\/support.pre.wallbox.com\/sv\/knowledge-base\/hur-du-aterstaller-firmware-i-din-pulsar\/\" target=\"_blank\" rel=\"noopener\"><strong>dedikerade artikeln<\/strong><\/a>. <\/p>\n<p>Om du inte kan \u00e5terst\u00e4lla din laddare via appen eller portalen, <a href=\"https:\/\/support.pre.wallbox.com\/sv\/kontakta-oss\/\" target=\"_blank\" rel=\"noopener\"><strong>kontakta Wallbox Support Team<\/strong><\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9749dbf elementor-widget elementor-widget-heading\" data-id=\"9749dbf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">Problem med str\u00f6mf\u00f6rs\u00f6rjning och laddning<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2d87c6 color-black elementor-widget elementor-widget-toggle\" data-id=\"c2d87c6\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2041\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2041\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Min laddare levererar mindre str\u00f6m \u00e4n f\u00f6rv\u00e4ntat<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2041\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2041\"><p>Effektbegr\u00e4nsning kan bero p\u00e5 olika faktorer:<\/p>\n<ul>\n<li>Dina bilinst\u00e4llningar kan begr\u00e4nsa effekten. Se till att kontrollera dem. <\/li>\n<li>Antalet faser i din laddare eller den elektriska installationen kan begr\u00e4nsa effekten.<\/li>\n<li>Ditt bilbatteri kan redan vara n\u00e4stan fullt och laddningen minskas automatiskt f\u00f6r att s\u00e4kerst\u00e4lla en s\u00e4ker laddning.<\/li>\n<li>Vissa bilmodeller m\u00e5ste ha st\u00e4ngda d\u00f6rrar f\u00f6r att full effekt ska kunna laddas. Kontrollera om din bil har denna funktion. <\/li>\n<li>Kraften \u00e4r begr\u00e4nsad i Wallbox -appen:\n<ol>\n<li>Logga in i Wallbox-appen.<\/li>\n<li>V\u00e4lj din laddare.<\/li>\n<li>\u00d6ka hjulstyrningen p\u00e5 laddningssk\u00e4rmen f\u00f6r att \u00e4ndra effektbegr\u00e4nsningen.<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2042\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2042\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">\"V\u00e4ntar p\u00e5 efterfr\u00e5gan p\u00e5 bil\" fr\u00e5ga<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2042\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2042\"><p>Om du f\u00f6rs\u00f6ker starta en laddning, men Wallbox -appen fastnar i &#8220;Waiting for car demand&#8221;, kan du testa dessa fels\u00f6kningssteg:<\/p>\n<ol>\n<li>Se till att EV-pistolen \u00e4r korrekt och ordentligt ansluten till bilen.<\/li>\n<li>Se till att din laddare \u00e4r ansluten till Internet och att dess programvara \u00e4r uppdaterad (se v\u00e5r <a href=\"https:\/\/support.pre.wallbox.com\/sv\/knowledge-base\/hur-uppdaterar-jag-laddarnas-programvara-med-mywallbox-appen\/\" target=\"_blank\" rel=\"noopener\"><strong>artikel om uppdatering av programvara<\/strong><\/a>).  <\/li>\n<li>Se till att du k\u00f6r den senaste versionen av appen Wallbox (du kan kontrollera din app i Play Store\/App Store p\u00e5 din telefon).<\/li>\n<li>Kontrollera att det inte finns n\u00e5gon schemalagd laddning i Wallbox -appen eller i bilens system.<\/li>\n<li>St\u00e4ng f\u00f6nstren p\u00e5 bilen och l\u00e5s den.<\/li>\n<li>Starta om appen Wallbox och f\u00f6rs\u00f6k att p\u00e5b\u00f6rja en laddning igen.<\/li>\n<\/ol>\n<p>Om problemet kvarst\u00e5r, tveka inte att kontakta v\u00e5rt supportteam f\u00f6r ytterligare hj\u00e4lp.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38c3b0d elementor-widget elementor-widget-heading\" data-id=\"38c3b0d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">Wallbox app- och portalfr\u00e5gor<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7440f71 color-black elementor-widget elementor-widget-toggle\" data-id=\"7440f71\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1211\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1211\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Jag har problem med schemalagda avgifter<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1211\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1211\"><p><em>Mer information om schemalagda laddningar finns i v\u00e5r s\u00e4rskilda artikel: <a href=\"https:\/\/support.pre.wallbox.com\/en\/knowledge-base\/how-to-create-scheduled-charging-sessions-with-the-mywallbox-app\/\" target=\"_blank\" rel=\"noopener\"><strong>S\u00e5 h\u00e4r skapar du schemalagda laddningssessioner med appen Wallbox.<\/strong><\/a><\/em><\/p>\n<p>Har du en laddning schemalagd i din app, men den startar inte? Vanligtvis kan just detta problem l\u00f6sas med n\u00e5gra enkla steg: <\/p>\n<ol>\n<li>Kontrollera att inga laddningar <strong>redan \u00e4r schemalagda i bilens<\/strong> inst\u00e4llningar via dess styrkort.<\/li>\n<li>Kontrollera att din smartphone<strong> och <\/strong> laddaren \u00e4r anslutna med Bluetooth via appen Wallbox.  <\/li>\n<li>Om EV-pistolen \u00e4r ansluten till bilen ska du koppla ur den och <strong>l\u00e5sa upp laddaren<\/strong> om den \u00e4r l\u00e5st.  <\/li>\n<li>Ta bort alla schemalagda debiteringar du kan ha i appen Wallbox.<\/li>\n<li>Skapa en ny &#8220;test&#8221; schemalagd laddning som ska starta inom de n\u00e4rmaste 5 minuterna.<\/li>\n<li>Koppla in bilen och v\u00e4nta tills den schemalagda &#8220;testladdningen&#8221; startar.<\/li>\n<li>Om problemet \u00e4r l\u00f6st tar du bort den schemalagda &#8220;test&#8221;-laddningen som du skapade och forts\u00e4tter med det schema du beh\u00f6ver.<\/li>\n<\/ol>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1212\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1212\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Uppgifterna om laddningssessionerna visas inte i appen\/portalen<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1212\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1212\"><p><em>Om du beh\u00f6ver mer information om statistik f\u00f6r debiteringssessioner, l\u00e4s v\u00e5r <a href=\"https:\/\/support.pre.wallbox.com\/sv\/knowledge-base\/hur-du-visar-statistik-over-dina-laddningstillfallen-i-mywallbox-appen\/\" target=\"_blank\" rel=\"noopener\"><strong>dedikerade guide<\/strong><\/a>.<\/em><\/p>\n<p>Om du saknar hela eller delar av din sessionsstatistik f\u00f6ljer h\u00e4r n\u00e5gra steg f\u00f6r att h\u00e4mta den:<\/p>\n<ol class=\"ak-ol\" data-indent-level=\"1\">\n<li>Se till att din smartphone \u00e4r ansluten till Internet.<\/li>\n<li>Vanligtvis \u00e5tg\u00e4rdas problemet genom att st\u00e4nga appen helt (se till att den inte heller k\u00f6rs som en &#8220;bakgrundsapp&#8221;) och \u00f6ppna den igen.<strong>  Om problemet kvarst\u00e5r:  <\/strong><\/li>\n<li>Ta bort och installera om appen Wallbox. Logga in i appen igen n\u00e4r den har installerats p\u00e5 nytt. <\/li>\n<li>\n<p data-renderer-start-pos=\"757\">St\u00e4ng av laddaren i minst 5 sekunder och sl\u00e5 sedan p\u00e5 den igen.<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"827\">\u00c5teranslut till din laddare via Bluetooth. Om<strong> hjulet blir lila i appen<\/strong> utf\u00f6rs synkroniseringen mellan din laddare och appen och problemet b\u00f6r vara l\u00f6st. <\/p>\n<\/li>\n<\/ol>\n<p>Om problemet kvarst\u00e5r, <strong><a href=\"https:\/\/support.pre.wallbox.com\/sv\/knowledge-base\/hur-du-aterstaller-firmware-i-din-pulsar\/\" target=\"_blank\" rel=\"noopener\">kan en \u00e5terst\u00e4llning av laddaren<\/a><\/strong> kan l\u00f6sa problemet.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Den h\u00e4r fels\u00f6kningsguiden omfattar alla de vanligaste problemen som v\u00e5ra anv\u00e4ndare har upplevt med sina laddare och de metoder som&#8230;<\/p>\n","protected":false},"author":12,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[9794],"ht-kb-tag":[11054,11072,11070,11068,11066,11064,11062,11060,11058,11056,182,11052,11050,11048,10741,9084,9081,9076,205,186],"class_list":["post-154938","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-vagledning-for-felsokning","ht_kb_tag-felsokning-pulsar-plus","ht_kb_tag-felsokning-av-bluetooth","ht_kb_tag-felsokning-av-wifi","ht_kb_tag-hjalp","ht_kb_tag-fixa","ht_kb_tag-reparation-sv","ht_kb_tag-felsokning-koppar-sb","ht_kb_tag-felsokning-commander-2","ht_kb_tag-felsokning-av-befalhavare","ht_kb_tag-felsokning-kvasar","ht_kb_tag-artiklar-sv","ht_kb_tag-felsokning-pulsar-max","ht_kb_tag-felsokning-pulsar","ht_kb_tag-debiteringsloggar","ht_kb_tag-felsokning","ht_kb_tag-uppdatering-av-programvara-sv","ht_kb_tag-uppdatering-av-programvara","ht_kb_tag-programvara","ht_kb_tag-uppdatera","ht_kb_tag-firmware-sv"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>V\u00e4gledning f\u00f6r fels\u00f6kning - Wallbox Help Center<\/title>\n<meta name=\"description\" content=\"Om du har problem med din Pulsar Pluskommer den h\u00e4r fels\u00f6kningsguiden att hj\u00e4lpa dig att \u00e5tg\u00e4rda det snabbt.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"V\u00e4gledning f\u00f6r fels\u00f6kning - Wallbox Help Center\" \/>\n<meta property=\"og:description\" content=\"Om du har problem med din Pulsar Pluskommer den h\u00e4r fels\u00f6kningsguiden att hj\u00e4lpa dig att \u00e5tg\u00e4rda det snabbt.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/support.pre.wallbox.com\/sv\/knowledge-base\/felsokningsguide\/\" \/>\n<meta property=\"og:site_name\" content=\"Wallbox Help Center\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-14T12:14:20+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/support.pre.wallbox.com\/sv\/#website\",\"url\":\"https:\/\/support.pre.wallbox.com\/sv\/\",\"name\":\"Wallbox Help Center\",\"description\":\"Get help for our products &amp; digital solutions\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/support.pre.wallbox.com\/sv\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"sv-SE\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/support.pre.wallbox.com\/sv\/knowledge-base\/felsokningsguide\/#webpage\",\"url\":\"https:\/\/support.pre.wallbox.com\/sv\/knowledge-base\/felsokningsguide\/\",\"name\":\"V\u00e4gledning f\u00f6r fels\u00f6kning - Wallbox Help Center\",\"isPartOf\":{\"@id\":\"https:\/\/support.pre.wallbox.com\/sv\/#website\"},\"datePublished\":\"2022-10-21T10:51:48+00:00\",\"dateModified\":\"2025-01-14T12:14:20+00:00\",\"description\":\"Om du har problem med din Pulsar Pluskommer den h\u00e4r fels\u00f6kningsguiden att hj\u00e4lpa dig att \u00e5tg\u00e4rda det snabbt.\",\"breadcrumb\":{\"@id\":\"https:\/\/support.pre.wallbox.com\/sv\/knowledge-base\/felsokningsguide\/#breadcrumb\"},\"inLanguage\":\"sv-SE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/support.pre.wallbox.com\/sv\/knowledge-base\/felsokningsguide\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/support.pre.wallbox.com\/sv\/knowledge-base\/felsokningsguide\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/support.wallbox.com\/sv\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Articles\",\"item\":\"https:\/\/support.pre.wallbox.com\/sv\/knowledge-base\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"V\u00e4gledning f\u00f6r fels\u00f6kning\"}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"V\u00e4gledning f\u00f6r fels\u00f6kning - Wallbox Help Center","description":"Om du har problem med din Pulsar Pluskommer den h\u00e4r fels\u00f6kningsguiden att hj\u00e4lpa dig att \u00e5tg\u00e4rda det snabbt.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"sv_SE","og_type":"article","og_title":"V\u00e4gledning f\u00f6r fels\u00f6kning - Wallbox Help Center","og_description":"Om du har problem med din Pulsar Pluskommer den h\u00e4r fels\u00f6kningsguiden att hj\u00e4lpa dig att \u00e5tg\u00e4rda det snabbt.","og_url":"https:\/\/support.pre.wallbox.com\/sv\/knowledge-base\/felsokningsguide\/","og_site_name":"Wallbox Help Center","article_modified_time":"2025-01-14T12:14:20+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"9 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebSite","@id":"https:\/\/support.pre.wallbox.com\/sv\/#website","url":"https:\/\/support.pre.wallbox.com\/sv\/","name":"Wallbox Help Center","description":"Get help for our products &amp; digital solutions","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/support.pre.wallbox.com\/sv\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"sv-SE"},{"@type":"WebPage","@id":"https:\/\/support.pre.wallbox.com\/sv\/knowledge-base\/felsokningsguide\/#webpage","url":"https:\/\/support.pre.wallbox.com\/sv\/knowledge-base\/felsokningsguide\/","name":"V\u00e4gledning f\u00f6r fels\u00f6kning - Wallbox Help Center","isPartOf":{"@id":"https:\/\/support.pre.wallbox.com\/sv\/#website"},"datePublished":"2022-10-21T10:51:48+00:00","dateModified":"2025-01-14T12:14:20+00:00","description":"Om du har problem med din Pulsar Pluskommer den h\u00e4r fels\u00f6kningsguiden att hj\u00e4lpa dig att \u00e5tg\u00e4rda det snabbt.","breadcrumb":{"@id":"https:\/\/support.pre.wallbox.com\/sv\/knowledge-base\/felsokningsguide\/#breadcrumb"},"inLanguage":"sv-SE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/support.pre.wallbox.com\/sv\/knowledge-base\/felsokningsguide\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/support.pre.wallbox.com\/sv\/knowledge-base\/felsokningsguide\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/support.wallbox.com\/sv\/"},{"@type":"ListItem","position":2,"name":"Articles","item":"https:\/\/support.pre.wallbox.com\/sv\/knowledge-base\/"},{"@type":"ListItem","position":3,"name":"V\u00e4gledning f\u00f6r fels\u00f6kning"}]}]}},"_links":{"self":[{"href":"https:\/\/support.pre.wallbox.com\/sv\/wp-json\/wp\/v2\/ht-kb\/154938","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.pre.wallbox.com\/sv\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.pre.wallbox.com\/sv\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.pre.wallbox.com\/sv\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/support.pre.wallbox.com\/sv\/wp-json\/wp\/v2\/comments?post=154938"}],"version-history":[{"count":2,"href":"https:\/\/support.pre.wallbox.com\/sv\/wp-json\/wp\/v2\/ht-kb\/154938\/revisions"}],"predecessor-version":[{"id":189799,"href":"https:\/\/support.pre.wallbox.com\/sv\/wp-json\/wp\/v2\/ht-kb\/154938\/revisions\/189799"}],"wp:attachment":[{"href":"https:\/\/support.pre.wallbox.com\/sv\/wp-json\/wp\/v2\/media?parent=154938"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.pre.wallbox.com\/sv\/wp-json\/wp\/v2\/ht-kb-category?post=154938"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.pre.wallbox.com\/sv\/wp-json\/wp\/v2\/ht-kb-tag?post=154938"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}