{"id":18182,"date":"2020-05-15T17:44:12","date_gmt":"2020-05-15T15:44:12","guid":{"rendered":"https:\/\/support.wallbox.com\/?post_type=ht_kb&#038;p=18182"},"modified":"2021-05-12T09:40:40","modified_gmt":"2021-05-12T07:40:40","slug":"como-reiniciar-o-seu-carregador-remotamente-atraves-do-portal-mywallbox","status":"publish","type":"ht_kb","link":"https:\/\/support.pre.wallbox.com\/pt-pt\/knowledge-base\/como-reiniciar-o-seu-carregador-remotamente-atraves-do-portal-mywallbox\/","title":{"rendered":"Como reiniciar o seu carregador remotamente atrav\u00e9s do portal Wallbox"},"content":{"rendered":"\n<p><strong>Reiniciar\no seu carregador remotamente atrav\u00e9s do portal Wallbox<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1.&nbsp;Introdu\u00e7\u00e3o<\/h2>\n\n\n\n<p>A Wallbox pretende oferecer sempre aos seus clientes os melhores\nprodutos, servi\u00e7os e experi\u00eancia do utilizador. Uma parte muito importante desta experi\u00eancia\ndo utilizador \u00e9 o portal Wallbox.<\/p>\n\n\n\n<p>O portal Wallbox permite-lhe controlar totalmente a sua\nexperi\u00eancia de carregamento, recolher informa\u00e7\u00f5es da sess\u00e3o do carregador, estat\u00edsticas,\nconsumo, utilizadores, etc. Tamb\u00e9m pode gerir o consumo de energia e as\npoupan\u00e7as relacionadas com a ado\u00e7\u00e3o de ve\u00edculos el\u00e9tricos. <\/p>\n\n\n\n<p>O plano de subscri\u00e7\u00e3o do Wallbox Standard ou Wallbox Business\npermite reiniciar o carregador remotamente. Isto permite-lhe atualizar o seu\ncarregador em qualquer lugar, sem ter de estar presente no local do carregador.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2.&nbsp;Requisitos para reiniciar<\/h2>\n\n\n\n<p>Se \u00e9 o super-administrador\nou o administrador do grupo, poder\u00e1 reiniciar remotamente.<\/p>\n\n\n\n<p>Para reiniciar remotamente, verifique se s\u00e3o cumpridos\nos seguintes requisitos:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Subscri\u00e7\u00e3o do plano\nWallbox Standard ou Wallbox Business.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>O carregador deve estar\nligado \u00e0 nuvem.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>O \u00edcone de rein\u00edcio dispon\u00edvel\ns\u00f3 ser\u00e1 mostrado no portal Wallbox se o carregador estiver ligado\n\u00e0 nuvem.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>&nbsp;Certifique-se de que tem um carregador compat\u00edvel com\no rein\u00edcio remoto. Todos os carregadores podem ser reiniciados remotamente, exceto o Wallbox Pulsar.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3.&nbsp;Processo de rein\u00edcio remoto<\/h2>\n\n\n\n<ol class=\"wp-block-list\"><li>Inicie sess\u00e3o no portal\nWallbox.<\/li><\/ol>\n\n\n\n<p>       <a href=\"https:\/\/my.wallbox.com\/\">https:\/\/my.wallbox.com\/<\/a><\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"2\"><li>Aceda \u00e0 p\u00e1gina de <strong>Chargers<\/strong>.<\/li><\/ol>\n\n\n\n<ol class=\"wp-block-list\" start=\"3\"><li>Clique no carregador pretendido.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/support.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-20@300x-1024x545.png\" alt=\"\" class=\"wp-image-47888\" width=\"1030\" srcset=\"https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-20@300x-1024x545.png 1024w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-20@300x-300x160.png 300w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-20@300x-768x409.png 768w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-20@300x-50x27.png 50w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-20@300x-1536x818.png 1536w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-20@300x-2048x1091.png 2048w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-20@300x-60x32.png 60w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-20@300x-100x53.png 100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>\u00c9 mostrada a p\u00e1gina de detalhes do carregador.<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"4\"><li>Se n\u00e3o estiver dispon\u00edvel um rein\u00edcio, o \u00edcone de rein\u00edcio ficar\u00e1 cinzento.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/support.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-1024x540.png\" alt=\"\" class=\"wp-image-47948\" width=\"1030\" srcset=\"https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-1024x540.png 1024w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-300x158.png 300w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-768x405.png 768w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-50x26.png 50w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-1536x810.png 1536w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-2048x1080.png 2048w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-60x32.png 60w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-100x53.png 100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"5\"><li>Se estiver dispon\u00edvel um rein\u00edcio, o \u00edcone de rein\u00edcio ficar\u00e1 verde.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/support.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-1024x540.png\" alt=\"\" class=\"wp-image-47948\" width=\"1030\" srcset=\"https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-1024x540.png 1024w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-300x158.png 300w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-768x405.png 768w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-50x26.png 50w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-1536x810.png 1536w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-2048x1080.png 2048w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-60x32.png 60w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-100x53.png 100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"6\"><li>Passe o cursor sobre o \u00edcone de rein\u00edcio.<\/li><\/ol>\n\n\n\n<p>\u00c9 mostrada a mensagem \u201cRestart Available\u201d. <\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"7\"><li>Clique no \u00edcone de rein\u00edcio para come\u00e7ar o processo de atualiza\u00e7\u00e3o.<\/li><\/ol>\n\n\n\n<p>Aparece a janela modal de REIN\u00cdCIO DE CARREGADOR\na mostrar os detalhes da atualiza\u00e7\u00e3o.<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"8\"><li>Clique <strong>OKAY<\/strong>.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/support.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-33@300x-1024x540.png\" alt=\"\" class=\"wp-image-47968\" width=\"1030\" srcset=\"https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-33@300x-1024x540.png 1024w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-33@300x-300x158.png 300w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-33@300x-768x405.png 768w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-33@300x-50x26.png 50w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-33@300x-1536x810.png 1536w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-33@300x-2048x1080.png 2048w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-33@300x-60x32.png 60w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-33@300x-100x53.png 100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>O processo de\nrein\u00edcio come\u00e7a.<\/p>\n\n\n\n<p>O \u00edcone de estado\ndo carregador fica cinzento. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/support.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-34@300x-1024x540.png\" alt=\"\" class=\"wp-image-47987\" width=\"1030\" srcset=\"https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-34@300x-1024x540.png 1024w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-34@300x-300x158.png 300w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-34@300x-768x405.png 768w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-34@300x-50x26.png 50w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-34@300x-1536x809.png 1536w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-34@300x-2048x1079.png 2048w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-34@300x-60x32.png 60w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-34@300x-100x53.png 100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Nota:<\/strong> O carregador\nfica indispon\u00edvel e n\u00e3o pode ser utilizado enquanto estiver a reiniciar.&nbsp; O processo de atualiza\u00e7\u00e3o do carregador inicia e pode\nvoltar a usar o carregador alguns minutos depois da atualiza\u00e7\u00e3o ter sido conclu\u00edda.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Como cancelo a atualiza\u00e7\u00e3o?<\/h2>\n\n\n\n<p>&nbsp;Poder\u00e1 cancelar a atualiza\u00e7\u00e3o ao clicar fora da\njanela modal. A janela modal desaparecer\u00e1. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">&nbsp;O que\nacontece se o rein\u00edcio falhar?<\/h2>\n\n\n\n<p>Atualmente, n\u00e3o h\u00e1 forma de saber se o rein\u00edcio\nremoto falhou.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>O plano de subscri\u00e7\u00e3o do Wallbox Standard ou Wallbox Business permite reiniciar o carregador remotamente. Isto permite-lhe atualizar o seu carregador em qualquer lugar, sem ter de estar presente no local do carregador.<\/p>\n","protected":false},"author":12,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[9813,9820,9827],"ht-kb-tag":[650,951,6950,6952,6954,6967],"class_list":["post-18182","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-commander-2s-pt-pt","ht_kb_category-pulsar-pro-pt-pt","ht_kb_category-pulsar-plus-socket-pt-pt","ht_kb_tag-artigos-pt","ht_kb_tag-portal-pt-pt","ht_kb_tag-reiniciar-pt-pt","ht_kb_tag-reinicio","ht_kb_tag-reiniciar-um-carregador","ht_kb_tag-reinicializacao"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Como reiniciar o seu carregador remotamente atrav\u00e9s do portal Wallbox - Wallbox Help Center<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Como reiniciar o seu carregador remotamente atrav\u00e9s do portal Wallbox - Wallbox Help Center\" \/>\n<meta property=\"og:description\" content=\"O plano de subscri\u00e7\u00e3o do Wallbox Standard ou Wallbox Business permite reiniciar o carregador remotamente. Isto permite-lhe atualizar o seu carregador em qualquer lugar, sem ter de estar presente no local do carregador.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/support.pre.wallbox.com\/pt-pt\/knowledge-base\/como-reiniciar-o-seu-carregador-remotamente-atraves-do-portal-mywallbox\/\" \/>\n<meta property=\"og:site_name\" content=\"Wallbox Help Center\" \/>\n<meta property=\"article:modified_time\" content=\"2021-05-12T07:40:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/support.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-20@300x-1024x545.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/support.pre.wallbox.com\/pt-pt\/#website\",\"url\":\"https:\/\/support.pre.wallbox.com\/pt-pt\/\",\"name\":\"Wallbox Help Center\",\"description\":\"Get help for our products &amp; digital solutions\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/support.pre.wallbox.com\/pt-pt\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"pt-PT\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/support.pre.wallbox.com\/pt-pt\/knowledge-base\/como-reiniciar-o-seu-carregador-remotamente-atraves-do-portal-mywallbox\/#primaryimage\",\"inLanguage\":\"pt-PT\",\"url\":\"https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-20@300x.png\",\"contentUrl\":\"https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-20@300x.png\",\"width\":7410,\"height\":3947},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/support.pre.wallbox.com\/pt-pt\/knowledge-base\/como-reiniciar-o-seu-carregador-remotamente-atraves-do-portal-mywallbox\/#webpage\",\"url\":\"https:\/\/support.pre.wallbox.com\/pt-pt\/knowledge-base\/como-reiniciar-o-seu-carregador-remotamente-atraves-do-portal-mywallbox\/\",\"name\":\"Como reiniciar o seu carregador remotamente atrav\u00e9s do portal Wallbox - Wallbox Help Center\",\"isPartOf\":{\"@id\":\"https:\/\/support.pre.wallbox.com\/pt-pt\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/support.pre.wallbox.com\/pt-pt\/knowledge-base\/como-reiniciar-o-seu-carregador-remotamente-atraves-do-portal-mywallbox\/#primaryimage\"},\"datePublished\":\"2020-05-15T15:44:12+00:00\",\"dateModified\":\"2021-05-12T07:40:40+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/support.pre.wallbox.com\/pt-pt\/knowledge-base\/como-reiniciar-o-seu-carregador-remotamente-atraves-do-portal-mywallbox\/#breadcrumb\"},\"inLanguage\":\"pt-PT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/support.pre.wallbox.com\/pt-pt\/knowledge-base\/como-reiniciar-o-seu-carregador-remotamente-atraves-do-portal-mywallbox\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/support.pre.wallbox.com\/pt-pt\/knowledge-base\/como-reiniciar-o-seu-carregador-remotamente-atraves-do-portal-mywallbox\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/support.wallbox.com\/pt-pt\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Articles\",\"item\":\"https:\/\/support.pre.wallbox.com\/pt-pt\/knowledge-base\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Como reiniciar o seu carregador remotamente atrav\u00e9s do portal Wallbox\"}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Como reiniciar o seu carregador remotamente atrav\u00e9s do portal Wallbox - Wallbox Help Center","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"pt_PT","og_type":"article","og_title":"Como reiniciar o seu carregador remotamente atrav\u00e9s do portal Wallbox - Wallbox Help Center","og_description":"O plano de subscri\u00e7\u00e3o do Wallbox Standard ou Wallbox Business permite reiniciar o carregador remotamente. 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