{"id":154951,"date":"2022-10-21T12:51:48","date_gmt":"2022-10-21T10:51:48","guid":{"rendered":"https:\/\/support.wallbox.com\/knowledge-base\/guia-de-resolucao-de-problemas\/"},"modified":"2025-01-14T13:14:21","modified_gmt":"2025-01-14T12:14:21","slug":"guia-de-resolucao-de-problemas","status":"publish","type":"ht_kb","link":"https:\/\/support.pre.wallbox.com\/pt-pt\/knowledge-base\/guia-de-resolucao-de-problemas\/","title":{"rendered":"Guia de resolu\u00e7\u00e3o de problemas"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"154951\" class=\"elementor elementor-154951 elementor-128230\" data-elementor-post-type=\"ht_kb\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-914ba6c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"914ba6c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bedc812\" data-id=\"bedc812\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-74e6f4b elementor-widget elementor-widget-text-editor\" data-id=\"74e6f4b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Este guia de resolu\u00e7\u00e3o de problemas <strong>abrange todos os problemas mais comuns que<\/strong> <strong>os nossos utilizadores tiveram<\/strong> com os seus carregadores e<strong> os m\u00e9todos que os resolveram eficazmente<\/strong>.<\/p>\n<p>Este guia<strong> aplica-se a todos os carregadores Wallbox<\/strong> (dependendo das funcionalidades que oferecem).  <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-caff0a0 color-black elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"caff0a0\" data-element_type=\"widget\" data-settings=\"{&quot;exclude_headings_by_selector&quot;:[],&quot;headings_by_tags&quot;:[&quot;h1&quot;,&quot;h2&quot;,&quot;h3&quot;,&quot;h4&quot;,&quot;h5&quot;,&quot;h6&quot;],&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;marker_view&quot;:&quot;numbers&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t<h2 class=\"elementor-toc__header-title\">\n\t\t\t\t\u00cdndice\t\t\t<\/h2>\n\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__caff0a0\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__caff0a0\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n\t\t\t\t\t<\/div>\n\t\t<div id=\"elementor-toc__caff0a0\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-987f817 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"987f817\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0aa8baf\" data-id=\"0aa8baf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a8cf067 elementor-widget elementor-widget-heading\" data-id=\"a8cf067\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">Problemas de conetividade<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d61ce0e elementor-widget elementor-widget-heading\" data-id=\"d61ce0e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">Resolu\u00e7\u00e3o de problemas de Bluetooth<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-711b0c1 color-black elementor-widget elementor-widget-toggle\" data-id=\"711b0c1\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1181\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1181\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">N\u00e3o consigo ligar o meu carregador \u00e0 aplica\u00e7\u00e3o Wallbox atrav\u00e9s de Bluetooth<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1181\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1181\"><p>Se n\u00e3o conseguires ligar a aplica\u00e7\u00e3o Wallbox ao carregador atrav\u00e9s de Bluetooth, experimenta os passos de resolu\u00e7\u00e3o de problemas abaixo:<\/p>\n<ol>\n<li>Fica perto do carregador (a menos de seis metros) e certifica-te de que n\u00e3o h\u00e1 obst\u00e1culos entre ti e o carregador.<\/li>\n<li>Reinicia totalmente o teu smartphone. Depois de reiniciado, <strong>desliga a fun\u00e7\u00e3o Wi-Fi<\/strong> e <strong>deixa o Bluetooth ligado<\/strong>.   <\/li>\n<li>Certifica-te de que a <strong>permiss\u00e3o de localiza\u00e7\u00e3o<\/strong> \u00e9 dada para a aplica\u00e7\u00e3o Wallbox nas defini\u00e7\u00f5es da aplica\u00e7\u00e3o do teu smartphone.<\/li>\n<li>Desliga a fonte de alimenta\u00e7\u00e3o do carregador durante alguns segundos e volta a lig\u00e1-la. Aguarda at\u00e9 o carregador reiniciar e o seu LED ficar novamente verde. <\/li>\n<li>Inicia sess\u00e3o na aplica\u00e7\u00e3o Wallbox e seleciona o teu carregador na lista. Se o carregador n\u00e3o aparecer, certifica-te de que j\u00e1 <strong><a href=\"https:\/\/support.pre.wallbox.com\/en\/knowledge-base\/adding-your-charger-to-your-mywallbox-account-with-its-qr-code\/\" target=\"_blank\" rel=\"noopener\">o adicionaste \u00e0 tua conta Wallbox<\/a>.<\/strong> <\/li>\n<li>O teu smartphone pedir\u00e1 permiss\u00f5es para o Bluetooth. Toca em &#8220;Aceitar&#8221;.   <\/li>\n<li>Aguarda at\u00e9 que a liga\u00e7\u00e3o Bluetooth entre o teu carregador e a aplica\u00e7\u00e3o seja estabelecida.<\/li>\n<li>Se continuares a n\u00e3o conseguir ligar ao carregador, transfere a aplica\u00e7\u00e3o Wallbox para outro smartphone e tenta ligar ao carregador. Podes utilizar as mesmas credenciais da conta Wallbox para iniciar sess\u00e3o na aplica\u00e7\u00e3o Wallbox em todos os dispositivos: <\/li>\n<\/ol>\n<ul>\n<li><strong>O outro smartphone PODE ligar-se ao teu carregador:<\/strong> o problema pode estar no teu smartphone.  <\/li>\n<li><strong>O outro smartphone N\u00c3O PODE ligar-se ao teu carregador<\/strong>: <a href=\"https:\/\/support.pre.wallbox.com\/pt-pt\/knowledge-base\/como-restaurar-o-firmware-do-seu-pulsar\/\" target=\"_blank\" rel=\"noopener\"><strong>efectua um restauro completo do teu carregador<\/strong><\/a> e tenta lig\u00e1-lo novamente.  <\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98b55c7 elementor-widget elementor-widget-heading\" data-id=\"98b55c7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">Resolu\u00e7\u00e3o de problemas de Wi-Fi<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b805da elementor-widget elementor-widget-text-editor\" data-id=\"3b805da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Antes de seguires os passos de resolu\u00e7\u00e3o de problemas abaixo, certifica-te de que <strong>a aplica\u00e7\u00e3o Wallbox e o carregador est\u00e3o corretamente ligados via Bluetooth<\/strong><em> (consulta o artigo sobre <strong><a href=\"https:\/\/support.pre.wallbox.com\/pt-pt\/knowledge-base\/ligar-o-seu-carregador-a-app-mywallbox-via-bluetooth\/\" target=\"_blank\" rel=\"noopener\">Bluetooth<\/a><\/strong> para mais informa\u00e7\u00f5es). <\/em> <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b003c6f elementor-alert-info elementor-widget elementor-widget-alert\" data-id=\"b003c6f\" data-element_type=\"widget\" data-widget_type=\"alert.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-alert\" role=\"alert\">\n\n\t\t\t\t\t\t<span class=\"elementor-alert-title\">Incompatibilidade do roaming r\u00e1pido<\/span>\n\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-alert-description\"><p>A fun\u00e7\u00e3o Fast Roaming n\u00e3o \u00e9 compat\u00edvel com os carregadores Wallbox. Certifica-te de que esta funcionalidade est\u00e1 desligada. <\/p>\n<\/span>\n\t\t\t\n\t\t\t\t\t\t<button type=\"button\" class=\"elementor-alert-dismiss\">\n\t\t\t\t\t\t\t\t\t<span aria-hidden=\"true\">&times;<\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-screen-only\">Dismiss this alert.<\/span>\n\t\t\t<\/button>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1eed20 elementor-widget elementor-widget-text-editor\" data-id=\"a1eed20\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>N\u00e3o consigo ligar o carregador \u00e0 rede Wi-Fi do meu router<\/h3>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84c64c3 color-black elementor-widget elementor-widget-toggle\" data-id=\"84c64c3\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1391\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1391\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">1. Verificar se consegues ligar-te aos nossos servidores<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1391\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1391\"><p>Certifica-te de que o teu router pode ligar-se aos nossos servidores visitando este endere\u00e7o (utilizando o teu smartphone e estando perto do teu carregador): <strong><a href=\"https:\/\/api.wall-box.com\/api\/ping\" target=\"_blank\" rel=\"noopener\">https:\/\/api.wall-box.com\/api\/ping<\/a> <\/strong> <\/p>\n<p><strong>Se aparecer a mensagem &#8220;OK&#8221;<\/strong>, o teu router pode ligar-se aos nossos servidores.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1392\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1392\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">2. Verificar a dist\u00e2ncia entre o carregador e o teu router<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1392\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1392\"><p>Abaixo est\u00e3o as <strong>dist\u00e2ncias m\u00e1ximas recomendadas entre o teu carregador e o router<\/strong> para uma liga\u00e7\u00e3o ideal \u00e0 Internet:<\/p>\n<ul>\n<li>Sem paredes e sem teto em 25m<\/li>\n<li>Uma parede ou um teto: 15m<\/li>\n<li>Duas paredes ou dois tectos, ou Uma parede e um teto: 5m<\/li>\n<\/ul>\n<p>Certifica-te de que o carregador e o router est\u00e3o dentro destes intervalos.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1393\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1393\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">3. Tanto a liga\u00e7\u00e3o ao servidor como a dist\u00e2ncia est\u00e3o OK<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1393\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1393\"><p><strong>Se conseguires ligar-te aos nossos servidores e a dist\u00e2ncia entre o teu router e o carregador estiver correta<\/strong>, segue estes passos:<\/p>\n<ol>\n<li>Certifica-te de que o router est\u00e1 ligado e a funcionar com outros dispositivos.<\/li>\n<li>Reinicia totalmente o router.<\/li>\n<li>Desinstala completamente a aplica\u00e7\u00e3o Wallbox e instala-a novamente.<\/li>\n<li>Reinicia totalmente o telefone.<\/li>\n<li>Liga e desliga o carregador. Desliga a fonte de alimenta\u00e7\u00e3o do carregador durante um m\u00ednimo de 20 segundos e espera at\u00e9 o LED ficar verde. <\/li>\n<li>Utiliza o teu smartphone como ponto de acesso \u00e0 Internet e liga-lhe o carregador.<\/li>\n<li>Restaura o carregador atrav\u00e9s da aplica\u00e7\u00e3o e tenta ligar.<\/li>\n<li>Actualiza o software do carregador, se necess\u00e1rio, e tenta estabelecer a liga\u00e7\u00e3o.<\/li>\n<\/ol>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76bfeaa elementor-widget elementor-widget-text-editor\" data-id=\"76bfeaa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Outros problemas de Wi-Fi<\/h3>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6e5a48 color-black elementor-widget elementor-widget-toggle\" data-id=\"b6e5a48\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1911\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1911\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">O meu Wi-Fi n\u00e3o est\u00e1 a aparecer na lista de Wi-Fi da Wallbox<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1911\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1911\"><ol>\n<li>Certifica-te de que consegues ver o teu Wi-Fi nas defini\u00e7\u00f5es de Wi-Fi do teu smartphone e de que podes ligar-te a ele. Caso contr\u00e1rio, reinicia o teu router de Internet e o teu smartphone. <\/li>\n<li>Quando vires o teu Wi-Fi a aparecer na lista de Wi-Fi do teu smartphone, reinicia a aplica\u00e7\u00e3o Wallbox.<\/li>\n<li>Tenta novamente ligar o teu carregador ao teu Wi-Fi na aplica\u00e7\u00e3o Wallbox.<\/li>\n<\/ol>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1912\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1912\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">N\u00e3o consigo selecionar o \u00edcone de conetividade na aplica\u00e7\u00e3o Wallbox<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1912\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1912\"><p>A liga\u00e7\u00e3o Bluetooth n\u00e3o \u00e9 estabelecida corretamente se o \u00edcone de conetividade n\u00e3o estiver selecion\u00e1vel na aplica\u00e7\u00e3o. Consulta a sec\u00e7\u00e3o<strong>&#8220;N\u00e3o consigo ligar o meu carregador \u00e0 aplica\u00e7\u00e3o Wallbox via Bluetooth<\/strong>&#8221; neste artigo para resolver o problema. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1913\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1913\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">O meu nome de Wi-Fi aparece na lista de Wi-Fi mas n\u00e3o consigo ligar-me a ele<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1913\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1913\"><ol>\n<li>Certifica-te de que a tua fonte de Internet est\u00e1 suficientemente pr\u00f3xima do carregador, que n\u00e3o existem obst\u00e1culos significativos entre ela e o carregador e que o sinal Wi-Fi \u00e9 suficientemente forte.<\/li>\n<li>Se o teu nome Wi-Fi ou a tua palavra-passe contiverem caracteres especiais da lista <a href=\"https:\/\/theasciicode.com.ar\/\" target=\"_blank\" rel=\"noopener\"><strong>caracteres imprim\u00edveis ASCII<\/strong><\/a>remove-os.<\/li>\n<li>Reinicia a tua fonte de Internet, a tua aplica\u00e7\u00e3o Wallbox e o teu carregador.<\/li>\n<li>Tenta ligar-te novamente ao teu Wi-Fi.<\/li>\n<\/ol>\n<p>Tem em aten\u00e7\u00e3o que <strong>o Commander 1 e o Copper suportam apenas a banda de 2,4 GHz.<\/strong> Todos os outros carregadores suportam as bandas de 2,4 GHz e 5 GHz.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1914\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1914\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">O meu carregador est\u00e1 ligado \u00e0 minha rede Wi-Fi, mas estou a ter problemas de liga\u00e7\u00e3o<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1914\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1914\"><p>As desconex\u00f5es podem ser causadas por muitos factores, incluindo:  <\/p>\n<ul>\n<li>Existem obst\u00e1culos significativos entre o teu router de Internet e o carregador, o que resulta num sinal Wi-Fi fraco. Aproxima o router de Internet do carregador. <\/li>\n<li>O teu router de Internet n\u00e3o est\u00e1 suficientemente perto do alcance Wi-Fi do teu carregador, o que resulta num sinal Wi-Fi fraco. Tenta aproxim\u00e1-lo do teu carregador. <\/li>\n<li>O teu router da Internet est\u00e1 mal configurado. Podes consultar o teu fornecedor de Internet para verificar a sua configura\u00e7\u00e3o. O Fast Roaming n\u00e3o \u00e9 suportado e tem de ser desativado para funcionar corretamente.  <\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfc8ac7 elementor-widget elementor-widget-text-editor\" data-id=\"cfc8ac7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Se nenhum dos passos de resolu\u00e7\u00e3o de problemas abaixo resolver o problema, considera a possibilidade de verificar o router de Internet (ou qualquer dispositivo que utilizes como ponto de acesso \u00e0 Internet).<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4c10c0 elementor-widget elementor-widget-heading\" data-id=\"c4c10c0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">Resolu\u00e7\u00e3o de problemas de Ethernet<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-870c41e elementor-widget elementor-widget-text-editor\" data-id=\"870c41e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Esta sec\u00e7\u00e3o s\u00f3 \u00e9 relevante para os carregadores equipados <strong>com um conetor Ethernet<\/strong>, ou seja, Copper SB, Commander\/Commander 2 &amp; 2s e Quasar.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa691f7 color-black elementor-widget elementor-widget-toggle\" data-id=\"fa691f7\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2621\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2621\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">O meu carregador n\u00e3o se liga \u00e0 Internet atrav\u00e9s da Ethernet<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2621\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2621\"><ol class=\"ak-ol\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"108\">Experimenta o cabo Ethernet com outro dispositivo:<\/p>\n<ol class=\"ak-ol\" data-indent-level=\"2\">\n<li>\n<p data-renderer-start-pos=\"155\">Se o cabo continuar a n\u00e3o funcionar, tenta utilizar um cabo Ethernet diferente.<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"239\">Se o cabo funcionar, continua com o passo 2.<\/p>\n<\/li>\n<\/ol>\n<\/li>\n<li>Liga a fun\u00e7\u00e3o Wi-Fi do teu carregador e tenta ligar novamente o cabo Ethernet.<\/li>\n<li>Se a liga\u00e7\u00e3o continuar a n\u00e3o funcionar, contacta o teu fornecedor de Internet.<\/li>\n<\/ol>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a997e5a elementor-widget elementor-widget-heading\" data-id=\"a997e5a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">Problemas de restauro e atualiza\u00e7\u00e3o<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f441ab color-black elementor-widget elementor-widget-toggle\" data-id=\"0f441ab\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1601\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1601\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Actualiza as quest\u00f5es do processo<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1601\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1601\"><p><strong> O software do carregador est\u00e1 diretamente ligado \u00e0s funcionalidades Wi-fi, Bluetooth e baseadas na nuvem do teu carregador<\/strong>. Al\u00e9m disso, \u00e9 crucial que o mantenhas atualizado.   <strong>A aplica\u00e7\u00e3o Wallbox avisa-te automaticamente quando for lan\u00e7ada uma nova vers\u00e3o do software. Adicionalmente <\/strong>podes verificar a \u00faltima vers\u00e3o do software para cada carregador na nossa <a href=\"https:\/\/support.wallbox.com\/en\/release-notes\/\" target=\"_blank\" rel=\"noopener\"><strong>sec\u00e7\u00e3o Notas de lan\u00e7amento<\/strong><\/a>.<\/p>\n<p>Segue os passos descritos neste artigo para <a href=\"https:\/\/support.wallbox.com\/en\/knowledge-base\/how-to-update-the-firmware-of-your-charger-copper-copper-sb-commander-commander-2-pulsar-plus-quasar\/\" target=\"_blank\" rel=\"noopener\"><strong>atualizar o software do teu carregador<\/strong><\/a>.<\/p>\n<p>Se estiveres a ter problemas com o processo de atualiza\u00e7\u00e3o:  <\/p>\n<ol>\n<li>Reinicia o teu carregador com a aplica\u00e7\u00e3o Wallbox ou o Portal (Cogwheel &gt; Op\u00e7\u00f5es avan\u00e7adas &gt; Reiniciar). Segue <a href=\"https:\/\/support.wallbox.com\/en\/knowledge-base\/how-to-restart-a-charger-through-the-mywallbox-app\/\" target=\"_blank\" rel=\"noopener\"><strong>este artigo<\/strong><\/a> se n\u00e3o souberes como o fazer.   <\/li>\n<li>Desliga o carregador durante 2 minutos e volta a lig\u00e1-lo.<\/li>\n<li>Fecha e volta a abrir a aplica\u00e7\u00e3o Wallbox ou o Portal (dependendo de qual estiveres a utilizar).<\/li>\n<li>Reinicia o processo de atualiza\u00e7\u00e3o.<\/li>\n<li>Se o processo de atualiza\u00e7\u00e3o continuar a falhar, tenta ligar o carregador utilizando um ponto de acesso ou outra liga\u00e7\u00e3o Wi-Fi para efetuar a atualiza\u00e7\u00e3o.<\/li>\n<\/ol>\n<p>Se continuares a ter problemas, contacta a <a href=\"https:\/\/support.wallbox.com\/en\/contact-us\/\" target=\"_blank\" rel=\"noopener\"><strong>Equipa de suporte da Wallbox<\/strong><\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1602\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1602\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Restaurar problemas do processo<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1602\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1602\"><p>Restaurar o teu carregador \u00e9 a forma mais eficaz de resolver um problema relacionado com problemas de conetividade. Para efetuar um restauro completo, segue os passos do <a href=\"https:\/\/support.pre.wallbox.com\/pt-pt\/knowledge-base\/como-restaurar-o-firmware-do-seu-pulsar\/\" target=\"_blank\" rel=\"noopener\"><strong>artigo dedicado<\/strong><\/a>. <\/p>\n<p>Se n\u00e3o conseguires restaurar o teu carregador atrav\u00e9s da aplica\u00e7\u00e3o ou do Portal, <a href=\"https:\/\/support.pre.wallbox.com\/pt-pt\/contacte-nos\/\" target=\"_blank\" rel=\"noopener\"><strong>contacta a equipa de apoio da Wallbox<\/strong><\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9749dbf elementor-widget elementor-widget-heading\" data-id=\"9749dbf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">Problemas de alimenta\u00e7\u00e3o e carregamento<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2d87c6 color-black elementor-widget elementor-widget-toggle\" data-id=\"c2d87c6\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2041\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2041\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">O meu carregador est\u00e1 a fornecer menos energia do que o esperado<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2041\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2041\"><p>A limita\u00e7\u00e3o de pot\u00eancia pode dever-se a diferentes factores:<\/p>\n<ul>\n<li>As defini\u00e7\u00f5es do teu autom\u00f3vel podem limitar a pot\u00eancia. Certifica-te de que as verificas. <\/li>\n<li>O n\u00famero de fases do teu carregador ou a instala\u00e7\u00e3o el\u00e9ctrica podem limitar a pot\u00eancia.<\/li>\n<li>A bateria do teu autom\u00f3vel pode j\u00e1 estar quase cheia e o regime de carga \u00e9 automaticamente reduzido para garantir um carregamento seguro.<\/li>\n<li>Alguns modelos de autom\u00f3veis t\u00eam de ter as portas fechadas para efetuar um carregamento completo. Certifica-te de que verificas se o teu autom\u00f3vel tem esta carater\u00edstica. <\/li>\n<li>A pot\u00eancia \u00e9 limitada na aplica\u00e7\u00e3o Wallbox:\n<ol>\n<li>Inicia sess\u00e3o na aplica\u00e7\u00e3o Wallbox.<\/li>\n<li>Seleciona o teu carregador.<\/li>\n<li>Aumenta o controlador da roda no ecr\u00e3 do carregador para alterar a limita\u00e7\u00e3o de pot\u00eancia.<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2042\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2042\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">\"Quest\u00e3o \"\u00c0 espera da procura de um autom\u00f3vel<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2042\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2042\"><p>Se tentares iniciar um carregamento, mas a aplica\u00e7\u00e3o Wallbox ficar bloqueada em &#8220;Waiting for car demand&#8221;, testa estes passos de resolu\u00e7\u00e3o de problemas:<\/p>\n<ol>\n<li>Certifica-te de que a pistola EV est\u00e1 adequada e firmemente ligada ao autom\u00f3vel.<\/li>\n<li>Certifica-te de que o teu carregador est\u00e1 ligado \u00e0 Internet e que o seu software est\u00e1 atualizado (consulta o nosso <a href=\"https:\/\/support.pre.wallbox.com\/pt-pt\/knowledge-base\/como-atualizar-o-software-do-seu-carregador-com-a-aplicacao-mywallbox\/\" target=\"_blank\" rel=\"noopener\"><strong>artigo sobre atualiza\u00e7\u00e3o de software<\/strong><\/a>).  <\/li>\n<li>Certifica-te de que est\u00e1s a utilizar a \u00faltima vers\u00e3o da aplica\u00e7\u00e3o Wallbox (podes verificar a tua aplica\u00e7\u00e3o na Play Store\/App Store do teu telem\u00f3vel).<\/li>\n<li>Certifica-te de que n\u00e3o h\u00e1 nenhum carregamento programado na aplica\u00e7\u00e3o Wallbox ou no sistema do teu autom\u00f3vel.<\/li>\n<li>Fecha as janelas do teu carro e tranca-o.<\/li>\n<li>Reinicia a aplica\u00e7\u00e3o Wallbox e tenta iniciar um carregamento novamente.<\/li>\n<\/ol>\n<p>Se o problema persistir, n\u00e3o hesites em contactar a nossa equipa de apoio para obteres mais assist\u00eancia.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38c3b0d elementor-widget elementor-widget-heading\" data-id=\"38c3b0d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">Problemas com a aplica\u00e7\u00e3o Wallbox e o portal<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7440f71 color-black elementor-widget elementor-widget-toggle\" data-id=\"7440f71\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1211\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1211\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Estou a ter problemas com os encargos programados<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1211\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1211\"><p><em>Para mais detalhes sobre carregamentos agendados, consulta o nosso artigo dedicado: <a href=\"https:\/\/support.pre.wallbox.com\/en\/knowledge-base\/how-to-create-scheduled-charging-sessions-with-the-mywallbox-app\/\" target=\"_blank\" rel=\"noopener\"><strong>Como criar sess\u00f5es de carregamento agendadas com a aplica\u00e7\u00e3o Wallbox.<\/strong><\/a><\/em><\/p>\n<p>Tens um carregamento programado na tua aplica\u00e7\u00e3o, mas n\u00e3o arranca? Normalmente, este problema espec\u00edfico pode ser resolvido em alguns passos simples: <\/p>\n<ol>\n<li>Verifica se <strong>j\u00e1<\/strong> n\u00e3o existem cargas <strong>programadas nas<\/strong> defini\u00e7\u00f5es <strong>do teu autom\u00f3vel<\/strong> atrav\u00e9s da sua placa de controlo.<\/li>\n<li>Certifica-te de que o teu smartphone e o carregador est\u00e3o ligados por Bluetooth atrav\u00e9s da aplica\u00e7\u00e3o Wallbox<strong>. <\/strong> <\/li>\n<li>Se a pistola EV estiver ligada ao teu carro, desliga-a e <strong>desbloqueia o carregador<\/strong> se estiver bloqueado.  <\/li>\n<li>Elimina todas as cargas agendadas que possas ter na aplica\u00e7\u00e3o Wallbox.<\/li>\n<li>Cria uma nova carga programada de &#8220;teste&#8221; que deve come\u00e7ar nos pr\u00f3ximos 5 minutos.<\/li>\n<li>Liga o teu carro e espera que o carregamento programado de &#8220;teste&#8221; comece.<\/li>\n<li>Se o problema for resolvido, elimina a carga de &#8220;teste&#8221; agendada que criaste e avan\u00e7a com o agendamento de que necessitas.<\/li>\n<\/ol>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1212\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1212\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Os detalhes das sess\u00f5es de carregamento n\u00e3o est\u00e3o a ser apresentados na aplica\u00e7\u00e3o\/portal<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1212\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1212\"><p><em>Se precisares de mais informa\u00e7\u00f5es sobre as estat\u00edsticas das sess\u00f5es de carregamento, l\u00ea o nosso <a href=\"https:\/\/support.pre.wallbox.com\/pt-pt\/knowledge-base\/como-apresentar-as-estatisticas-das-suas-sessoes-de-carregamento-na-app-mywallbox\/\" target=\"_blank\" rel=\"noopener\"><strong>guia dedicado<\/strong><\/a>.<\/em><\/p>\n<p>Se te faltarem todas ou parte das estat\u00edsticas da tua sess\u00e3o, seguem-se alguns passos para as recuperares:<\/p>\n<ol class=\"ak-ol\" data-indent-level=\"1\">\n<li>Certifica-te de que o teu smartphone est\u00e1 ligado \u00e0 Internet.<\/li>\n<li>Normalmente, fechar completamente a aplica\u00e7\u00e3o (certifica-te de que tamb\u00e9m n\u00e3o est\u00e1 a ser executada como aplica\u00e7\u00e3o de &#8220;fundo&#8221;) e voltar a abri-la resolve o problema.<strong>  Se o problema persistir:  <\/strong><\/li>\n<li>Elimina e volta a instalar a aplica\u00e7\u00e3o Wallbox. Volta a iniciar sess\u00e3o na aplica\u00e7\u00e3o depois de reinstalada. <\/li>\n<li>\n<p data-renderer-start-pos=\"757\">Desliga o carregador durante pelo menos 5 segundos e volta a lig\u00e1-lo.<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"827\">Volta a ligar ao carregador atrav\u00e9s de Bluetooth. Se<strong> a roda ficar roxa na aplica\u00e7\u00e3o,<\/strong> a sincroniza\u00e7\u00e3o entre o teu carregador e a aplica\u00e7\u00e3o est\u00e1 a ser efectuada e o problema dever\u00e1 estar resolvido. <\/p>\n<\/li>\n<\/ol>\n<p>Se o problema persistir, <strong><a href=\"https:\/\/support.pre.wallbox.com\/pt-pt\/knowledge-base\/como-restaurar-o-firmware-do-seu-pulsar\/\" target=\"_blank\" rel=\"noopener\">restaurar o teu carregador<\/a><\/strong> poder\u00e1 resolver o problema.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Este guia de resolu\u00e7\u00e3o de problemas abrange todos os problemas mais comuns que os nossos utilizadores tiveram com os seus&#8230;<\/p>\n","protected":false},"author":12,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[9783],"ht-kb-tag":[11106,11124,11122,11120,11118,11116,11114,11112,11110,11108,650,11104,11102,11100,10764,9207,9204,9202,673,654],"class_list":["post-154951","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-guia-de-resolucao-de-problemas","ht_kb_tag-resolucao-de-problemas-do-pulsar-plus","ht_kb_tag-resolucao-de-problemas-do-bluetooth","ht_kb_tag-resolucao-de-problemas-de-wifi","ht_kb_tag-ajuda","ht_kb_tag-conserta","ht_kb_tag-reparacao","ht_kb_tag-resolucao-de-problemas-de-cobre-sb","ht_kb_tag-resolucao-de-problemas-commander-2","ht_kb_tag-resolucao-de-problemas-do-comandante","ht_kb_tag-resolucao-de-problemas-quasar","ht_kb_tag-artigos-pt","ht_kb_tag-resolucao-de-problemas-pulsar-max","ht_kb_tag-resolucao-de-problemas-do-pulsar","ht_kb_tag-registos-de-carga","ht_kb_tag-resolucao-de-problemas","ht_kb_tag-atualizacao-do-software","ht_kb_tag-atualizacao-de-software","ht_kb_tag-software-pt-pt","ht_kb_tag-atualizacao","ht_kb_tag-firmware-pt-pt"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Guia de resolu\u00e7\u00e3o de problemas - Wallbox Help Center<\/title>\n<meta name=\"description\" content=\"Se estiveres a enfrentar um problema com o teu Pulsar Plus, este guia de resolu\u00e7\u00e3o de problemas ir\u00e1 ajudar-te a resolv\u00ea-lo rapidamente.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Guia de resolu\u00e7\u00e3o de problemas - Wallbox Help Center\" \/>\n<meta property=\"og:description\" content=\"Se estiveres a enfrentar um problema com o teu Pulsar Plus, este guia de resolu\u00e7\u00e3o de problemas ir\u00e1 ajudar-te a resolv\u00ea-lo rapidamente.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/support.pre.wallbox.com\/pt-pt\/knowledge-base\/guia-de-resolucao-de-problemas\/\" \/>\n<meta property=\"og:site_name\" content=\"Wallbox Help Center\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-14T12:14:21+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"10 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/support.pre.wallbox.com\/pt-pt\/#website\",\"url\":\"https:\/\/support.pre.wallbox.com\/pt-pt\/\",\"name\":\"Wallbox Help Center\",\"description\":\"Get help for our products &amp; 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