{"id":155416,"date":"2022-10-21T12:51:48","date_gmt":"2022-10-21T10:51:48","guid":{"rendered":"https:\/\/support.wallbox.com\/knowledge-base\/feilsokingsveiledning\/"},"modified":"2025-01-14T13:14:32","modified_gmt":"2025-01-14T12:14:32","slug":"feilsokingsveiledning","status":"publish","type":"ht_kb","link":"https:\/\/support.pre.wallbox.com\/no\/knowledge-base\/feilsokingsveiledning\/","title":{"rendered":"Veiledning for feils\u00f8king"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"155416\" class=\"elementor elementor-155416 elementor-128230\" data-elementor-post-type=\"ht_kb\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-914ba6c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"914ba6c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bedc812\" data-id=\"bedc812\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-74e6f4b elementor-widget elementor-widget-text-editor\" data-id=\"74e6f4b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Denne feils\u00f8kingsveiledningen tar for seg <strong>alle de vanligste problemene<\/strong> <strong>brukerne v\u00e5re har opplevd<\/strong> med laderne sine, og<strong> hvilke metoder som har l\u00f8st dem p\u00e5 en effektiv m\u00e5te.<\/strong><\/p>\n<p>Denne veiledningen<strong> gjelder for alle Wallbox -ladere<\/strong> (avhengig av hvilke funksjoner de tilbyr).  <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-caff0a0 color-black elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"caff0a0\" data-element_type=\"widget\" data-settings=\"{&quot;exclude_headings_by_selector&quot;:[],&quot;headings_by_tags&quot;:[&quot;h1&quot;,&quot;h2&quot;,&quot;h3&quot;,&quot;h4&quot;,&quot;h5&quot;,&quot;h6&quot;],&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;marker_view&quot;:&quot;numbers&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t<h2 class=\"elementor-toc__header-title\">\n\t\t\t\tInnholdsfortegnelse\t\t\t<\/h2>\n\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__caff0a0\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__caff0a0\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n\t\t\t\t\t<\/div>\n\t\t<div id=\"elementor-toc__caff0a0\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-987f817 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"987f817\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0aa8baf\" data-id=\"0aa8baf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a8cf067 elementor-widget elementor-widget-heading\" data-id=\"a8cf067\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">Problemer med tilkoblingsmuligheter<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d61ce0e elementor-widget elementor-widget-heading\" data-id=\"d61ce0e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">Bluetooth-feils\u00f8king<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-711b0c1 color-black elementor-widget elementor-widget-toggle\" data-id=\"711b0c1\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1181\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1181\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Jeg kan ikke koble laderen min til Wallbox -appen via Bluetooth<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1181\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1181\"><p>Hvis du ikke klarer \u00e5 koble Wallbox -appen til laderen ved hjelp av Bluetooth, kan du pr\u00f8ve feils\u00f8kingstrinnene nedenfor:<\/p>\n<ol>\n<li>Hold deg i n\u00e6rheten av laderen (innen seks meter), og s\u00f8rg for at det ikke er noen hindringer mellom deg og laderen.<\/li>\n<li>Start smarttelefonen helt p\u00e5 nytt. N\u00e5r den har startet p\u00e5 nytt, <strong>sl\u00e5r du av Wi-Fi-funksjonen<\/strong> og <strong>lar Bluetooth v\u00e6re p\u00e5<\/strong>.   <\/li>\n<li>S\u00f8rg for at <strong>stedstillatelse<\/strong> er gitt for Wallbox -appen i appinnstillingene p\u00e5 smarttelefonen din.<\/li>\n<li>Sl\u00e5 av str\u00f8mforsyningen til laderen i et par sekunder, og sl\u00e5 den p\u00e5 igjen. Vent til laderen starter p\u00e5 nytt, og LED-lampen lyser gr\u00f8nt igjen. <\/li>\n<li>Logg inn p\u00e5 Wallbox -appen, og velg laderen din fra listen. Hvis laderen ikke vises, m\u00e5 du forsikre deg om at du allerede har <strong><a href=\"https:\/\/support.pre.wallbox.com\/en\/knowledge-base\/adding-your-charger-to-your-mywallbox-account-with-its-qr-code\/\" target=\"_blank\" rel=\"noopener\">lagt den til p\u00e5 Wallbox -kontoen din<\/a><\/strong>. <\/li>\n<li>Smarttelefonen din vil be om Bluetooth-tillatelser. Trykk p\u00e5 &#8220;Godta&#8221;.   <\/li>\n<li>Vent til Bluetooth-forbindelsen mellom laderen og appen er opprettet.<\/li>\n<li>Hvis du fremdeles ikke kan koble deg til laderen, kan du laste ned Wallbox -appen p\u00e5 en annen smarttelefon og pr\u00f8ve \u00e5 koble deg til laderen. Du kan bruke den samme Wallbox -kontoinformasjonen til \u00e5 logge p\u00e5 Wallbox -appen p\u00e5 alle enheter: <\/li>\n<\/ol>\n<ul>\n<li><strong>Den andre smarttelefonen KAN kobles til laderen din: problemet kan<\/strong> komme for smarttelefonen din.  <\/li>\n<li><strong>Den andre smarttelefonen KAN IKKE koble<\/strong> seg <strong>til laderen<\/strong>: <a href=\"https:\/\/support.pre.wallbox.com\/no\/knowledge-base\/hvordan-gjenopprette-firmware-pa-din-pulsar\/\" target=\"_blank\" rel=\"noopener\"><strong>utf\u00f8r en fullstendig gjenoppretting av laderen<\/strong><\/a> og pr\u00f8v \u00e5 koble til den igjen.  <\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98b55c7 elementor-widget elementor-widget-heading\" data-id=\"98b55c7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">Wi-Fi-feils\u00f8king<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b805da elementor-widget elementor-widget-text-editor\" data-id=\"3b805da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>F\u00f8r du g\u00e5r gjennom feils\u00f8kingstrinnene nedenfor, m\u00e5 du kontrollere <strong>at Wallbox -appen og laderen er riktig tilkoblet via Bluetooth<\/strong> (<em> se <strong><a href=\"https:\/\/support.pre.wallbox.com\/no\/knowledge-base\/koble-laderen-din-til-mywallbox-appen-via-bluetooth\/\" target=\"_blank\" rel=\"noopener\">Bluetooth-artikkelen<\/a><\/strong> for mer informasjon). <\/em> <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b003c6f elementor-alert-info elementor-widget elementor-widget-alert\" data-id=\"b003c6f\" data-element_type=\"widget\" data-widget_type=\"alert.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-alert\" role=\"alert\">\n\n\t\t\t\t\t\t<span class=\"elementor-alert-title\">Inkompatibilitet med Fast Roaming<\/span>\n\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-alert-description\"><p>Fast Roaming-funksjonen er ikke kompatibel med Wallbox -ladere. S\u00f8rg for at denne funksjonen er sl\u00e5tt av. <\/p>\n<\/span>\n\t\t\t\n\t\t\t\t\t\t<button type=\"button\" class=\"elementor-alert-dismiss\">\n\t\t\t\t\t\t\t\t\t<span aria-hidden=\"true\">&times;<\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-screen-only\">Dismiss this alert.<\/span>\n\t\t\t<\/button>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1eed20 elementor-widget elementor-widget-text-editor\" data-id=\"a1eed20\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Jeg kan ikke koble laderen til ruterens Wi-Fi<\/h3>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84c64c3 color-black elementor-widget elementor-widget-toggle\" data-id=\"84c64c3\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1391\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1391\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">1. Kontrollerer om du kan koble deg til serverne v\u00e5re<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1391\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1391\"><p>Kontroller at ruteren din kan koble seg til serverne v\u00e5re ved \u00e5 g\u00e5 til denne adressen (bruk smarttelefonen din og st\u00e5 i n\u00e6rheten av laderen): <strong><a href=\"https:\/\/api.wall-box.com\/api\/ping\" target=\"_blank\" rel=\"noopener\">https:\/\/api.wall-box.com\/api\/ping<\/a> <\/strong> <\/p>\n<p><strong>Hvis meldingen &#8220;OK&#8221; vises<\/strong>, kan ruteren din koble seg til serverne v\u00e5re.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1392\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1392\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">2. Kontrollere avstanden mellom laderen og ruteren<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1392\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1392\"><p>Nedenfor finner du de <strong>anbefalte maksimumsavstandene mellom laderen og ruteren<\/strong> for \u00e5 oppn\u00e5 en optimal Internett-tilkobling:<\/p>\n<ul>\n<li>Ingen vegger og ikke noe tak p\u00e5 25 meter<\/li>\n<li>\u00c9n vegg eller ett tak: 15m<\/li>\n<li>To vegger eller to tak, eller \u00e9n vegg og ett tak: 5m<\/li>\n<\/ul>\n<p>Kontroller at laderen og ruteren er innenfor disse omr\u00e5dene.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1393\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1393\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">3. B\u00e5de servertilkobling og avstand er OK<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1393\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1393\"><p><strong>Hvis du kan koble deg til serverne v\u00e5re og avstanden mellom ruteren og laderen er riktig<\/strong>, kan du g\u00e5 gjennom disse trinnene:<\/p>\n<ol>\n<li>Kontroller at ruteren er sl\u00e5tt p\u00e5 og fungerer sammen med andre enheter.<\/li>\n<li>Start ruteren fullstendig p\u00e5 nytt.<\/li>\n<li>Avinstaller Wallbox -appen helt og installer den p\u00e5 nytt.<\/li>\n<li>Start telefonen helt p\u00e5 nytt.<\/li>\n<li>Sl\u00e5 av og p\u00e5 laderen. Sl\u00e5 av str\u00f8mforsyningen til laderen i minst 20 sekunder og vent til LED-lampen lyser gr\u00f8nt. <\/li>\n<li>Bruk smarttelefonen som en Internett-hotspot, og koble laderen til den.<\/li>\n<li>Gjenopprett laderen via appen, og pr\u00f8v \u00e5 koble til.<\/li>\n<li>Oppdater laderprogramvaren om n\u00f8dvendig, og pr\u00f8v \u00e5 koble til.<\/li>\n<\/ol>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76bfeaa elementor-widget elementor-widget-text-editor\" data-id=\"76bfeaa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Andre Wi-Fi-problemer<\/h3>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6e5a48 color-black elementor-widget elementor-widget-toggle\" data-id=\"b6e5a48\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1911\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1911\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Wi-Fi-nettverket mitt vises ikke i Wi-Fi-listen p\u00e5 Wallbox <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1911\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1911\"><ol>\n<li>Kontroller at du kan se Wi-Fi-nettverket ditt i Wi-Fi-innstillingene p\u00e5 smarttelefonen, og at du kan koble deg til det. Hvis ikke, m\u00e5 du starte ruteren og smarttelefonen p\u00e5 nytt. <\/li>\n<li>N\u00e5r du kan se Wi-Fi-nettverket ditt i Wi-Fi-listen p\u00e5 smarttelefonen, starter du Wallbox -appen p\u00e5 nytt.<\/li>\n<li>Pr\u00f8v p\u00e5 nytt \u00e5 koble laderen til Wi-Fi i Wallbox -appen.<\/li>\n<\/ol>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1912\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1912\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Jeg kan ikke velge Connectivity-ikonet i Wallbox -appen<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1912\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1912\"><p>Bluetooth-tilkoblingen opprettes ikke riktig hvis tilkoblingsikonet ikke kan velges i appen. Se avsnittet<strong>&#8220;Jeg kan ikke koble laderen min til Wallbox -appen via Bluetooth<\/strong>&#8221; i denne artikkelen for \u00e5 l\u00f8se problemet. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1913\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1913\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Wi-Fi-navnet mitt vises i Wi-Fi-listen, men jeg kan ikke koble meg til det<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1913\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1913\"><ol>\n<li>S\u00f8rg for at Internett-kilden er n\u00e6r nok laderen, at det ikke er noen vesentlige hindringer mellom den og laderen, og at Wi-Fi-signalet er sterkt nok.<\/li>\n<li>Hvis Wi-Fi-navnet eller passordet ditt inneholder spesialtegn fra <a href=\"https:\/\/theasciicode.com.ar\/\" target=\"_blank\" rel=\"noopener\"><strong>ASCII-utskrivbare tegn<\/strong><\/a>m\u00e5 du fjerne dem.<\/li>\n<li>Start Internett-kilden, Wallbox -appen og laderen p\u00e5 nytt.<\/li>\n<li>Pr\u00f8v \u00e5 koble deg til Wi-Fi igjen.<\/li>\n<\/ol>\n<p>V\u00e6r oppmerksom p\u00e5 at <strong>Commander 1 og Copper kun st\u00f8tter 2,4 GHz-b\u00e5ndet<\/strong>. Alle andre ladere st\u00f8tter b\u00e5de 2,4 GHz- og 5 GHz-b\u00e5nd.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1914\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1914\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Laderen er koblet til Wi-Fi-nettverket, men jeg opplever frakoblinger<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1914\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1914\"><p>Frakoblinger kan skyldes mange faktorer, blant annet  <\/p>\n<ul>\n<li>Det er betydelige hindringer mellom Internett-ruteren og laderen, noe som resulterer i et svakt Wi-Fi-signal. Flytt Internett-ruteren n\u00e6rmere laderen. <\/li>\n<li>Internett-ruteren din er ikke n\u00e6r nok Wi-Fi-rekkevidden til laderen, noe som resulterer i et svakt Wi-Fi-signal. Pr\u00f8v \u00e5 flytte den n\u00e6rmere laderen. <\/li>\n<li>Internett-ruteren din er feilkonfigurert. Du kan kontakte Internett-leverand\u00f8ren din for \u00e5 sjekke konfigurasjonen. Fast Roaming st\u00f8ttes ikke og m\u00e5 deaktiveres for \u00e5 fungere korrekt.  <\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfc8ac7 elementor-widget elementor-widget-text-editor\" data-id=\"cfc8ac7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Hvis ingen av feils\u00f8kingstrinnene nedenfor l\u00f8ser problemet, b\u00f8r du vurdere \u00e5 sjekke Internett-ruteren (eller en annen enhet du bruker som et Internett-hotspot).<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4c10c0 elementor-widget elementor-widget-heading\" data-id=\"c4c10c0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">Ethernet-feils\u00f8king<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-870c41e elementor-widget elementor-widget-text-editor\" data-id=\"870c41e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Dette avsnittet er kun relevant for ladere som er utstyrt <strong>med en Ethernet-kontakt<\/strong>, dvs. Copper SB, Commander\/Commander 2 &amp; 2s og Quasar.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa691f7 color-black elementor-widget elementor-widget-toggle\" data-id=\"fa691f7\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2621\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2621\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Laderen min vil ikke koble seg til Internett via Ethernet<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2621\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2621\"><ol class=\"ak-ol\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"108\">Pr\u00f8v Ethernet-kabelen med en annen enhet:<\/p>\n<ol class=\"ak-ol\" data-indent-level=\"2\">\n<li>\n<p data-renderer-start-pos=\"155\">Hvis kabelen fortsatt ikke fungerer, kan du pr\u00f8ve \u00e5 bruke en annen Ethernet-kabel.<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"239\">Hvis kabelen fungerer, fortsetter du med trinn 2.<\/p>\n<\/li>\n<\/ol>\n<\/li>\n<li>Sl\u00e5 p\u00e5 Wi-Fi-funksjonen p\u00e5 laderen, og pr\u00f8v \u00e5 koble til Ethernet-kabelen igjen.<\/li>\n<li>Hvis tilkoblingen fortsatt ikke fungerer, m\u00e5 du kontakte internettleverand\u00f8ren din.<\/li>\n<\/ol>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a997e5a elementor-widget elementor-widget-heading\" data-id=\"a997e5a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">Problemer med gjenoppretting og oppdatering<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f441ab color-black elementor-widget elementor-widget-toggle\" data-id=\"0f441ab\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1601\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1601\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Problemer med oppdateringsprosessen<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1601\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1601\"><p><strong> Laderens programvare er direkte knyttet til laderens Wi-fi-, Bluetooth- og skybaserte funksjoner.<\/strong> Det er derfor viktig \u00e5 holde den oppdatert.   <strong>Appen Wallbox gir deg automatisk beskjed n\u00e5r en ny programvareversjon lanseres. I tillegg <\/strong>kan du sjekke den siste programvareversjonen for hver lader i v\u00e5r <a href=\"https:\/\/support.wallbox.com\/en\/release-notes\/\" target=\"_blank\" rel=\"noopener\"><strong>delen om utgivelsesmerknader<\/strong><\/a>.<\/p>\n<p>F\u00f8lg trinnene i denne artikkelen for \u00e5 <a href=\"https:\/\/support.wallbox.com\/en\/knowledge-base\/how-to-update-the-firmware-of-your-charger-copper-copper-sb-commander-commander-2-pulsar-plus-quasar\/\" target=\"_blank\" rel=\"noopener\"><strong>oppdatere laderens programvare<\/strong><\/a>.<\/p>\n<p>Hvis du opplever problemer med oppdateringsprosessen:  <\/p>\n<ol>\n<li>Start laderen p\u00e5 nytt med Wallbox -appen eller -portalen (Cogwheel &gt; Advanced Options &gt; Restart). F\u00f8lg <a href=\"https:\/\/support.wallbox.com\/en\/knowledge-base\/how-to-restart-a-charger-through-the-mywallbox-app\/\" target=\"_blank\" rel=\"noopener\"><strong>denne artikkelen<\/strong><\/a> hvis du ikke vet hvordan du gj\u00f8r det.   <\/li>\n<li>Sl\u00e5 av laderen i 2 minutter, og start den p\u00e5 nytt.<\/li>\n<li>Lukk og \u00e5pne Wallbox -appen eller Portal p\u00e5 nytt (avhengig av hvilken du bruker).<\/li>\n<li>Start oppdateringsprosessen p\u00e5 nytt.<\/li>\n<li>Hvis oppdateringsprosessen fortsatt mislykkes, kan du pr\u00f8ve \u00e5 koble til laderen ved hjelp av et hotspot eller en annen Wi-Fi-tilkobling for \u00e5 utf\u00f8re oppdateringen.<\/li>\n<\/ol>\n<p>Hvis du fortsatt opplever problemer, kan du kontakte <a href=\"https:\/\/support.wallbox.com\/en\/contact-us\/\" target=\"_blank\" rel=\"noopener\"><strong>Wallbox supportteamet<\/strong><\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1602\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1602\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Problemer med gjenopprettingsprosessen<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1602\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1602\"><p>Gjenoppretting av laderen er den mest effektive m\u00e5ten \u00e5 l\u00f8se et problem knyttet til tilkoblingsproblemer p\u00e5. For \u00e5 utf\u00f8re en fullstendig gjenoppretting f\u00f8lger du trinnene i <a href=\"https:\/\/support.pre.wallbox.com\/no\/knowledge-base\/hvordan-gjenopprette-firmware-pa-din-pulsar\/\" target=\"_blank\" rel=\"noopener\"><strong>dedikerte artikkelen<\/strong><\/a>. <\/p>\n<p>Hvis du ikke kan gjenopprette laderen din via appen eller portalen, <a href=\"https:\/\/support.pre.wallbox.com\/no\/kontakt-oss\/\" target=\"_blank\" rel=\"noopener\"><strong>kontakt Wallbox Support Team<\/strong><\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9749dbf elementor-widget elementor-widget-heading\" data-id=\"9749dbf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">Problemer med str\u00f8m og lading<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2d87c6 color-black elementor-widget elementor-widget-toggle\" data-id=\"c2d87c6\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2041\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2041\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Laderen min leverer mindre str\u00f8m enn forventet<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2041\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2041\"><p>Effektbegrensning kan skyldes ulike faktorer:<\/p>\n<ul>\n<li>Bilens innstillinger kan begrense effekten. S\u00f8rg for \u00e5 sjekke dem. <\/li>\n<li>Antall faser i laderen eller den elektriske installasjonen kan begrense effekten.<\/li>\n<li>Bilbatteriet kan allerede v\u00e6re nesten fullt, og laderegimet reduseres automatisk for \u00e5 sikre en trygg lading.<\/li>\n<li>Noen bilmodeller m\u00e5 ha lukkede d\u00f8rer for \u00e5 kunne utf\u00f8re en full str\u00f8mladning. S\u00f8rg for \u00e5 sjekke om bilen din har denne funksjonen. <\/li>\n<li>Effekten er begrenset i Wallbox -appen:\n<ol>\n<li>Logg inn p\u00e5 Wallbox.<\/li>\n<li>Velg din lader.<\/li>\n<li>\u00d8k hjulkontrollen p\u00e5 laderskjermen for \u00e5 endre str\u00f8mbegrensningen.<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2042\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2042\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">\"Venter p\u00e5 ettersp\u00f8rsel etter biler\"-problemet<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2042\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2042\"><p>Hvis du pr\u00f8ver \u00e5 starte en lading, men Wallbox -appen kj\u00f8rer seg fast p\u00e5 &#8220;Waiting for car demand&#8221;, kan du teste disse feils\u00f8kingstrinnene:<\/p>\n<ol>\n<li>S\u00f8rg for at EV-pistolen er riktig og godt koblet til bilen.<\/li>\n<li>S\u00f8rg for at laderen er koblet til Internett og at programvaren er oppdatert (se v\u00e5r <a href=\"https:\/\/support.pre.wallbox.com\/no\/knowledge-base\/hvordan-oppdatere-laderens-programvare-med-mywallbox-appen\/\" target=\"_blank\" rel=\"noopener\"><strong>artikkel om programvareoppdatering<\/strong><\/a>).  <\/li>\n<li>S\u00f8rg for at du kj\u00f8rer den siste versjonen av Wallbox -appen (du kan sjekke appen din i Play Store\/App Store p\u00e5 telefonen v\u00e5r).<\/li>\n<li>Kontroller at det ikke er planlagt lading i Wallbox -appen eller bilsystemet.<\/li>\n<li>Lukk vinduene i bilen og l\u00e5s den.<\/li>\n<li>Start Wallbox -appen p\u00e5 nytt, og pr\u00f8v \u00e5 starte en lading igjen.<\/li>\n<\/ol>\n<p>Hvis problemet vedvarer, m\u00e5 du ikke n\u00f8le med \u00e5 kontakte supportteamet v\u00e5rt for \u00e5 f\u00e5 ytterligere hjelp.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38c3b0d elementor-widget elementor-widget-heading\" data-id=\"38c3b0d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">Wallbox app- og portalproblemer<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7440f71 color-black elementor-widget elementor-widget-toggle\" data-id=\"7440f71\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1211\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1211\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Jeg har problemer med planlagte kostnader<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1211\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1211\"><p><em>Hvis du vil ha mer informasjon om planlagte ladinger, kan du g\u00e5 gjennom v\u00e5r egen artikkel: <a href=\"https:\/\/support.pre.wallbox.com\/en\/knowledge-base\/how-to-create-scheduled-charging-sessions-with-the-mywallbox-app\/\" target=\"_blank\" rel=\"noopener\"><strong>Slik oppretter du planlagte lade\u00f8kter med Wallbox -appen.<\/strong><\/a><\/em><\/p>\n<p>Har du planlagt en lading i appen din, men den vil ikke starte? Vanligvis kan dette problemet l\u00f8ses med noen f\u00e5 enkle trinn: <\/p>\n<ol>\n<li>Kontroller at ingen ladinger <strong>allerede er planlagt i bilens<\/strong> innstillinger via kontrollpanelet.<\/li>\n<li>Kontroller at smarttelefonen<strong> og <\/strong> laderen er koblet til via Bluetooth gjennom Wallbox -appen.  <\/li>\n<li>Hvis elbilpistolen er koblet til bilen, m\u00e5 du koble den fra og <strong>l\u00e5se opp laderen<\/strong> hvis den er l\u00e5st.  <\/li>\n<li>Slett alle planlagte belastninger du m\u00e5tte ha i Wallbox -appen.<\/li>\n<li>Opprett en ny &#8220;test&#8221; planlagt lading som skal starte i l\u00f8pet av de neste 5 minuttene.<\/li>\n<li>Koble til bilen, og vent p\u00e5 at den planlagte &#8220;testladingen&#8221; starter.<\/li>\n<li>Hvis problemet er l\u00f8st, sletter du den planlagte &#8220;test&#8221;-ladingen du opprettet, og fortsetter med den tidsplanen du trenger.<\/li>\n<\/ol>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1212\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1212\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Detaljer om lade\u00f8ktene vises ikke i appen\/portalen<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1212\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1212\"><p><em>Hvis du trenger mer informasjon om statistikk for lade\u00f8kter, kan du lese v\u00e5r <a href=\"https:\/\/support.pre.wallbox.com\/no\/knowledge-base\/hvordan-vise-statistikker-fra-lade-oktene-dine-i-mywallbox-appen\/\" target=\"_blank\" rel=\"noopener\"><strong>dedikerte guide<\/strong><\/a>.<\/em><\/p>\n<p>Hvis du mangler hele eller deler av \u00f8ktstatistikken, kan du hente den ved \u00e5 f\u00f8lge trinnene nedenfor:<\/p>\n<ol class=\"ak-ol\" data-indent-level=\"1\">\n<li>S\u00f8rg for at smarttelefonen er koblet til Internett.<\/li>\n<li>Vanligvis l\u00f8ser du problemet ved \u00e5 lukke appen helt (s\u00f8rg for at den heller ikke kj\u00f8rer som en &#8220;bakgrunnsapp&#8221;) og \u00e5pne den p\u00e5 nytt.<strong>  Hvis problemet vedvarer:  <\/strong><\/li>\n<li>Slett og installer Wallbox -appen p\u00e5 nytt. Logg inn i appen igjen n\u00e5r den er installert p\u00e5 nytt. <\/li>\n<li>\n<p data-renderer-start-pos=\"757\">Sl\u00e5 laderen av i minst 5 sekunder, og sl\u00e5 den deretter p\u00e5 igjen.<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"827\">Koble til laderen p\u00e5 nytt via Bluetooth. Hvis<strong> hjulet blir lilla i appen,<\/strong> utf\u00f8res synkroniseringen mellom laderen og appen, og problemet b\u00f8r v\u00e6re l\u00f8st. <\/p>\n<\/li>\n<\/ol>\n<p>Hvis problemet vedvarer, <strong><a href=\"https:\/\/support.pre.wallbox.com\/no\/knowledge-base\/hvordan-gjenopprette-firmware-pa-din-pulsar\/\" target=\"_blank\" rel=\"noopener\">kan du gjenopprette laderen<\/a><\/strong> kan l\u00f8se problemet.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Denne feils\u00f8kingsveiledningen tar for seg alle de vanligste problemene brukerne v\u00e5re har opplevd med laderne sine, og hvilke metoder som&#8230;<\/p>\n","protected":false},"author":12,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[9929],"ht-kb-tag":[11155,11170,11168,11166,11164,11162,11160,11158,11157,11156,590,11154,11153,11152,10752,9393,9392,9391,613,594],"class_list":["post-155416","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-veiledning-for-feilsoking","ht_kb_tag-feilsoking-pulsar-plus","ht_kb_tag-feilsoking-av-bluetooth","ht_kb_tag-feilsoking-av-wifi","ht_kb_tag-hjelp","ht_kb_tag-fikse","ht_kb_tag-reparasjon","ht_kb_tag-feilsoking-kobber-sb","ht_kb_tag-feilsoking-commander-2","ht_kb_tag-feilsokingssjef","ht_kb_tag-feilsoking-kvasar","ht_kb_tag-artikler-no","ht_kb_tag-feilsoking-pulsar-max","ht_kb_tag-feilsoking-pulsar","ht_kb_tag-ladelogger","ht_kb_tag-feilsoking","ht_kb_tag-programvare-oppdatering","ht_kb_tag-oppdatering-av-programvare","ht_kb_tag-programvare","ht_kb_tag-oppdater","ht_kb_tag-fastvare"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Veiledning for feils\u00f8king - Wallbox Help Center<\/title>\n<meta name=\"description\" content=\"Hvis du har problemer med din Pulsar Plusvil denne feils\u00f8kingsveiledningen hjelpe deg med \u00e5 l\u00f8se det raskt.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"nb_NO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Veiledning for feils\u00f8king - Wallbox Help Center\" \/>\n<meta property=\"og:description\" content=\"Hvis du har problemer med din Pulsar Plusvil denne feils\u00f8kingsveiledningen hjelpe deg med \u00e5 l\u00f8se det raskt.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/support.pre.wallbox.com\/no\/knowledge-base\/feilsokingsveiledning\/\" \/>\n<meta property=\"og:site_name\" content=\"Wallbox Help Center\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-14T12:14:32+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/support.pre.wallbox.com\/no\/#website\",\"url\":\"https:\/\/support.pre.wallbox.com\/no\/\",\"name\":\"Wallbox Help Center\",\"description\":\"Get help for our products &amp; 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