{"id":53082,"date":"2021-05-19T11:21:47","date_gmt":"2021-05-19T09:21:47","guid":{"rendered":"https:\/\/support.wallbox.com\/?post_type=ht_kb&#038;p=53082"},"modified":"2022-08-09T18:33:48","modified_gmt":"2022-08-09T16:33:48","slug":"what-is-the-warranty-and-return-process","status":"publish","type":"ht_kb","link":"https:\/\/support.pre.wallbox.com\/na\/knowledge-base\/what-is-the-warranty-and-return-process\/","title":{"rendered":"What is the warranty and return process?"},"content":{"rendered":"\n<p>Pulsar Plus is covered by a <strong>3-year warranty<\/strong>. This warranty covers devices that are used under normal usage. For a complete warranty breakdown please visit: <a href=\"https:\/\/wallbox.com\/media\/PDF\/en_us\/wallbox_warranty.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/wallbox.com\/media\/PDF\/en_us\/wallbox_warranty.pdf<\/a><\/p>\n\n\n\n<p>You have<strong> 30 days to return<\/strong> chargers purchased via <a href=\"https:\/\/wallbox.com\/en_us\/\" target=\"_blank\" rel=\"noreferrer noopener\">Wallbox.com<\/a>, Amazon, Walmart, or Newegg. For chargers purchased from other Wallbox resellers, please consult with those resellers for returns. In order to return a product, Wallbox requires a <strong>Return Materials Authorization (RMA) label<\/strong>. This will be provided by the platform you originally ordered from or by the Wallbox Customer Service team. Please make sure to always get an RMA for a seamless return process.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pulsar Plus is covered by a 3-year warranty. This warranty covers devices that are used under normal usage. For a&#8230;<\/p>\n","protected":false},"author":12,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[],"ht-kb-tag":[2776,7729,7730,7731,7732],"class_list":["post-53082","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_tag-articles-na","ht_kb_tag-warranty","ht_kb_tag-return","ht_kb_tag-refund","ht_kb_tag-returning-charger"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What is the warranty and return process? - Wallbox Help Center<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What is the warranty and return process? - Wallbox Help Center\" \/>\n<meta property=\"og:description\" content=\"Pulsar Plus is covered by a 3-year warranty. 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