{"id":18191,"date":"2020-05-15T17:44:12","date_gmt":"2020-05-15T15:44:12","guid":{"rendered":"https:\/\/support.wallbox.com\/?post_type=ht_kb&#038;p=18191"},"modified":"2021-05-12T09:28:12","modified_gmt":"2021-05-12T07:28:12","slug":"comment-redemarrer-ton-chargeur-via-mywallbox-portal","status":"publish","type":"ht_kb","link":"https:\/\/support.pre.wallbox.com\/fr\/knowledge-base\/comment-redemarrer-ton-chargeur-via-mywallbox-portal\/","title":{"rendered":"Comment red\u00e9marrer ton chargeur via Wallbox portal"},"content":{"rendered":"\n<p><strong>Red\u00e9marrer\nton chargeur via Wallbox portal<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1.&nbsp;Introduction<\/h2>\n\n\n\n<p>Wallbox a toujours comme objectif de fournir \u00e0 ses clients les meilleurs\nproduits, services et exp\u00e9rience utilisateur possible. Une partie tr\u00e8s importante de cette exp\u00e9rience\nutilisateur r\u00e9side dans l\u2019utilisation de Wallbox portal.<\/p>\n\n\n\n<p>Wallbox portal te permet d\u2019avoir le plein contr\u00f4le de ton exp\u00e9rience\nde charge, de collecter des statistiques, des informations sur la session de charge,\nsur la consommation, sur les utilisateurs, etc. Tu peux aussi g\u00e9rer la consommation d\u2019\u00e9nergie et les\n\u00e9conomies li\u00e9es \u00e0 l\u2019adoption d\u2019un v\u00e9hicule \u00e9lectrique. <\/p>\n\n\n\n<p>L\u2019abonnement au plan Wallbox Standard ou Wallbox Business\nte permet de red\u00e9marrer ton chargeur \u00e0 distance. Tu pourras red\u00e9marrer\nton chargeur de n\u2019importe o\u00f9 sans te trouver physiquement au m\u00eame endroit que le chargeur.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2.&nbsp;Exigences pour le red\u00e9marrage<\/h2>\n\n\n\n<p>Si tu es le super-administrateur\nou l\u2019administrateur du groupe, tu peux r\u00e9aliser un red\u00e9marrage \u00e0 distance.<\/p>\n\n\n\n<p>Pour r\u00e9aliser un red\u00e9marrage \u00e0 distance, assure-toi que les exigences\nsuivantes sont remplies&nbsp;:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Tu dois \u00eatre abonn\u00e9 \u00e0\nun plan Wallbox Standard ou Wallbox Business.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>Le chargeur doit \u00eatre\nconnect\u00e9 au cloud.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>L\u2019ic\u00f4ne informant qu\u2019un red\u00e9marrage est disponible\nsur Wallbox portal ne s\u2019affichera que si le chargeur est connect\u00e9\nau cloud.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>&nbsp;Assure-toi que ton chargeur est\ncompatible avec la fonction de red\u00e9marrage \u00e0 distance. Tous les chargeurs sont compatibles avec la fonction de red\u00e9marrage \u00e0 distance sauf le Wallbox Pulsar.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3.&nbsp;Processus de red\u00e9marrage \u00e0 distance<\/h2>\n\n\n\n<ol class=\"wp-block-list\"><li>Connecte-toi \u00e0 Wallbox\nportal.<\/li><\/ol>\n\n\n\n<p>       <a href=\"https:\/\/my.wallbox.com\/\">https:\/\/my.wallbox.com\/<\/a><\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"2\"><li>Acc\u00e8de \u00e0 la page <strong>Chargers<\/strong>.<\/li><\/ol>\n\n\n\n<ol class=\"wp-block-list\" start=\"3\"><li>Clique sur le chargeur que tu souhaites red\u00e9marrer.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/support.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-20@300x-1024x545.png\" alt=\"\" class=\"wp-image-47879\" width=\"1030\" srcset=\"https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-20@300x-1024x545.png 1024w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-20@300x-300x160.png 300w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-20@300x-768x409.png 768w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-20@300x-50x27.png 50w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-20@300x-1536x818.png 1536w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-20@300x-2048x1091.png 2048w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-20@300x-60x32.png 60w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-20@300x-100x53.png 100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>La page pr\u00e9sentant les d\u00e9tails du chargeur est affich\u00e9e.<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"4\"><li>Si aucun red\u00e9marrage n\u2019est disponible, l\u2019ic\u00f4ne de red\u00e9marrage est gris\u00e9e.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/support.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-1024x540.png\" alt=\"\" class=\"wp-image-47939\" width=\"1030\" srcset=\"https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-1024x540.png 1024w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-300x158.png 300w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-768x405.png 768w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-50x26.png 50w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-1536x810.png 1536w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-2048x1080.png 2048w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-60x32.png 60w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-100x53.png 100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"5\"><li>Si un red\u00e9marrage est disponible, l\u2019ic\u00f4ne est verte.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/support.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-1024x540.png\" alt=\"\" class=\"wp-image-47939\" width=\"1030\" srcset=\"https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-1024x540.png 1024w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-300x158.png 300w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-768x405.png 768w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-50x26.png 50w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-1536x810.png 1536w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-2048x1080.png 2048w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-60x32.png 60w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-32@300x-100x53.png 100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"6\"><li>Passe le curseur de la souris sur l\u2019ic\u00f4ne de red\u00e9marrage.<\/li><\/ol>\n\n\n\n<p>Le message \u00ab&nbsp;Restart Available&nbsp;\u00bb est affich\u00e9. <\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"7\"><li>Clique sur l\u2019ic\u00f4ne de red\u00e9marrage pour initier le processus de red\u00e9marrage.<\/li><\/ol>\n\n\n\n<p>La fen\u00eatre\nmodale CHARGER RESTART indiquant les d\u00e9tails du red\u00e9marrage appara\u00eet.<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"8\"><li>Clique sur <strong>OKAY<\/strong>.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/support.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-33@300x-1024x540.png\" alt=\"\" class=\"wp-image-47959\" width=\"1030\" srcset=\"https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-33@300x-1024x540.png 1024w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-33@300x-300x158.png 300w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-33@300x-768x405.png 768w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-33@300x-50x26.png 50w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-33@300x-1536x810.png 1536w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-33@300x-2048x1080.png 2048w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-33@300x-60x32.png 60w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-33@300x-100x53.png 100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Le processus\nde red\u00e9marrage commence.<\/p>\n\n\n\n<p>L\u2019ic\u00f4ne d\u2019\u00e9tat\ndu chargeur devient gris\u00e9e. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/support.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-34@300x-1024x540.png\" alt=\"\" class=\"wp-image-47978\" width=\"1030\" srcset=\"https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-34@300x-1024x540.png 1024w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-34@300x-300x158.png 300w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-34@300x-768x405.png 768w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-34@300x-50x26.png 50w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-34@300x-1536x809.png 1536w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-34@300x-2048x1079.png 2048w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-34@300x-60x32.png 60w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/05\/Asset-34@300x-100x53.png 100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Remarque&nbsp;:<\/strong> Lors du red\u00e9marrage, le chargeur\ndevient indisponible.&nbsp; Le processus de red\u00e9marrage commence et tu peux\ncontinuer \u00e0 utiliser le chargeur quelques minutes apr\u00e8s la fin du red\u00e9marrage.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Comment annuler le red\u00e9marrage&nbsp;?<\/h2>\n\n\n\n<p>&nbsp;Tu peux annuler le red\u00e9marrage en cliquant en dehors\nde la fen\u00eatre modale. Celle-ci disparaitra. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">&nbsp;Que\nse passe-t-il si le red\u00e9marrage \u00e9choue&nbsp;?<\/h2>\n\n\n\n<p>Pour le moment, il n\u2019est pas possible de savoir si le red\u00e9marrage\n\u00e0 distance \u00e0 \u00e9chou\u00e9.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>L\u2019abonnement au plan Wallbox Standard ou Wallbox Business te permet de red\u00e9marrer ton chargeur \u00e0 distance. Tu pourras red\u00e9marrer ton chargeur de n\u2019importe o\u00f9 sans te trouver physiquement au m\u00eame endroit que le chargeur.<\/p>\n","protected":false},"author":12,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[9408,9823,10055],"ht-kb-tag":[356,935,6861,6862,6863,6870],"class_list":["post-18191","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-pulsar-plus-socket-fr","ht_kb_category-pulsar-pro-fr","ht_kb_category-em4-single-twin-fr","ht_kb_tag-articles-fr","ht_kb_tag-portail","ht_kb_tag-redemarrer","ht_kb_tag-redemarrage","ht_kb_tag-redemarrer-un-chargeur","ht_kb_tag-redemarrage-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Comment red\u00e9marrer ton chargeur via Wallbox portal - Wallbox Help Center<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment red\u00e9marrer ton chargeur via Wallbox portal - Wallbox Help Center\" \/>\n<meta property=\"og:description\" content=\"L\u2019abonnement au plan Wallbox Standard ou Wallbox Business te permet de red\u00e9marrer ton chargeur \u00e0 distance. 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