{"id":184093,"date":"2021-05-19T11:21:47","date_gmt":"2021-05-19T09:21:47","guid":{"rendered":"https:\/\/support.wallbox.com\/knowledge-base\/quelle-est-la-garantie-et-la-procedure-de-retour\/"},"modified":"2024-06-10T13:09:50","modified_gmt":"2024-06-10T11:09:50","slug":"quelle-est-la-garantie-et-la-procedure-de-retour","status":"publish","type":"ht_kb","link":"https:\/\/support.pre.wallbox.com\/fr-ca\/knowledge-base\/quelle-est-la-garantie-et-la-procedure-de-retour\/","title":{"rendered":"Quelle est la garantie et la proc\u00e9dure de retour ?"},"content":{"rendered":"\n<p>Pulsar Plus est couvert par une <strong>garantie de 3 ans<\/strong>. Cette garantie couvre les appareils utilis\u00e9s dans le cadre d&#8217;un usage normal. Pour une ventilation compl\u00e8te de la garantie, veuillez consulter <a href=\"https:\/\/wallbox.com\/media\/PDF\/en_us\/wallbox_warranty.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">: https:\/\/wallbox.com\/media\/PDF\/en_us\/wallbox_warranty.pdf<\/a><\/p>\n\n<p>Vous disposez de<strong> 30 jours pour retourner les<\/strong> chargeurs achet\u00e9s sur <a href=\"https:\/\/wallbox.com\/en_us\/\" target=\"_blank\" rel=\"noreferrer noopener\">Wallbox.com<\/a>, Amazon, Walmart ou Newegg. Pour les chargeurs achet\u00e9s aupr\u00e8s d&#8217;autres revendeurs Wallbox, veuillez consulter ces revendeurs pour les retours. Pour retourner un produit, Wallbox a besoin d&#8217;une <strong>\u00e9tiquette d&#8217;autorisation de retour de mat\u00e9riel (RMA)<\/strong>. Celle-ci vous sera fournie par la plateforme aupr\u00e8s de laquelle vous avez pass\u00e9 votre commande initiale ou par l&#8217;\u00e9quipe du service client de Wallbox. Veillez \u00e0 toujours obtenir une autorisation de retour (RMA) pour que la proc\u00e9dure de retour se d\u00e9roule sans encombre.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pulsar Plus est couvert par une garantie de 3 ans. Cette garantie couvre les appareils utilis\u00e9s dans le cadre d&#8217;un&#8230;<\/p>\n","protected":false},"author":12,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[],"ht-kb-tag":[10279,10706,10707,10708,10709],"class_list":["post-184093","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_tag-articles","ht_kb_tag-garantie","ht_kb_tag-retour","ht_kb_tag-remboursement","ht_kb_tag-retour-du-chargeur"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Quelle est la garantie et la proc\u00e9dure de retour ? - Wallbox Help Center<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quelle est la garantie et la proc\u00e9dure de retour ? - Wallbox Help Center\" \/>\n<meta property=\"og:description\" content=\"Pulsar Plus est couvert par une garantie de 3 ans. 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