{"id":8597,"date":"2019-12-30T12:25:46","date_gmt":"2019-12-30T11:25:46","guid":{"rendered":"https:\/\/support.wallbox.com\/knowledge-base\/como-actualizar-el-firmware-en-tu-commander\/"},"modified":"2021-04-30T11:02:44","modified_gmt":"2021-04-30T09:02:44","slug":"como-actualizar-el-firmware-en-tu-commander","status":"publish","type":"ht_kb","link":"https:\/\/support.pre.wallbox.com\/es\/knowledge-base\/como-actualizar-el-firmware-en-tu-commander\/","title":{"rendered":"C\u00f3mo actualizar el firmware en tu Commander"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">1.- Introducci\u00f3n<\/h2>\n\n\n\n<p>Wallbox siempre quiere ofrecer a sus clientes los mejores productos, servicios y experiencia de usuario. Por lo tanto, consideramos imprescindible que todos los cargadores en las instalaciones de nuestros clientes est\u00e9n siempre actualizados para:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Garantizar el comportamiento perfecto y robusto de todos los dispositivos Wallbox de nuestros clientes<\/li><li>Proporcionar a nuestros clientes la posibilidad de acceder a todas las nuevas funcionalidades que Wallbox desarrolla<\/li><\/ul>\n\n\n\n<p>Todos nuestros cargadores permiten esta funcionalidad como parte de la gesti\u00f3n completa de la experiencia de carga que queremos proporcionar a nuestros usuarios finales.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2.- Actualizaci\u00f3n de firmware de un cargador Commander a trav\u00e9s de la pantalla t\u00e1ctil:<\/h2>\n\n\n\n<p>A continuaci\u00f3n encontrar\u00e1s las instrucciones que muestran c\u00f3mo actualizar el firmware del cargador desde la pantalla t\u00e1ctil. Antes de empezar, aseg\u00farate de que tu cargador est\u00e1 conectado a Internet (consulta las preguntas frecuentes C\u00f3mo conectar tu Commander con Wi-Fi). Adem\u00e1s, aseg\u00farate de que la pistola EV no est\u00e9 conectada al coche durante este proceso.<\/p>\n\n\n\n<p>1.- Si el cargador est\u00e1 bloqueado, desbloqu\u00e9alo seleccionando tu c\u00f3digo de usuario y pin.<\/p>\n\n\n\n<p>2.- Una vez en la pantalla principal, pulsa el bot\u00f3n de ajustes en el men\u00fa inferior:<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/support.wallbox.com\/wp-content\/uploads\/ht_kb\/2019\/10\/word-image-19.png\" alt=\"\" class=\"wp-image-6837\" width=\"500\" srcset=\"https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2019\/10\/word-image-19.png 1012w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2019\/10\/word-image-19-300x183.png 300w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2019\/10\/word-image-19-768x469.png 768w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2019\/10\/word-image-19-50x31.png 50w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2019\/10\/word-image-19-60x37.png 60w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2019\/10\/word-image-19-100x61.png 100w\" sizes=\"(max-width: 1012px) 100vw, 1012px\" \/><\/figure><\/div>\n\n\n\n<p>3.- En el men\u00fa de ajustes, selecciona la opci\u00f3n \u201cactualizar\u201d:<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/support.wallbox.com\/wp-content\/uploads\/ht_kb\/2019\/10\/word-image-20.png\" alt=\"\" class=\"wp-image-6845\" width=\"500\" srcset=\"https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2019\/10\/word-image-20.png 975w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2019\/10\/word-image-20-300x182.png 300w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2019\/10\/word-image-20-768x467.png 768w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2019\/10\/word-image-20-50x30.png 50w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2019\/10\/word-image-20-60x36.png 60w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2019\/10\/word-image-20-100x61.png 100w\" sizes=\"(max-width: 975px) 100vw, 975px\" \/><\/figure><\/div>\n\n\n\n<p>4.- Aparecer\u00e1 una nueva pantalla que muestra el mensaje \u201cComprobaci\u00f3n de actualizaciones\u201d.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/support.wallbox.com\/wp-content\/uploads\/ht_kb\/2019\/10\/word-image-21.png\" alt=\"\" class=\"wp-image-6853\" width=\"500\" srcset=\"https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2019\/10\/word-image-21.png 624w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2019\/10\/word-image-21-300x182.png 300w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2019\/10\/word-image-21-50x30.png 50w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2019\/10\/word-image-21-60x36.png 60w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2019\/10\/word-image-21-100x61.png 100w\" sizes=\"(max-width: 624px) 100vw, 624px\" \/><\/figure><\/div>\n\n\n\n<p>5.- Si est\u00e1 disponible una actualizaci\u00f3n, aparecer\u00e1 el mensaje \u201c\u00bfQuieres actualizar tu cargador?\u201d. Para confirmar, pulsa S\u00ed, y el cargador se actualizar\u00e1. El proceso de actualizaci\u00f3n puede durar hasta 3 minutos. Despu\u00e9s de la actualizaci\u00f3n, el cargador se reiniciar\u00e1 autom\u00e1ticamente.<\/p>\n\n\n\n<p>MUY IMPORTANTE: No apagues nunca el cargador durante el proceso de actualizaci\u00f3n. La interrupci\u00f3n de este proceso dejar\u00e1 el cargador inoperativo y ser\u00e1 necesaria la visita de un t\u00e9cnico.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3.- Actualizaci\u00f3n de firmware de un cargador Commander a trav\u00e9s de la Wallbox app:<\/h2>\n\n\n\n<p>A continuaci\u00f3n encontrar\u00e1s instrucciones que muestran c\u00f3mo actualizar el firmware de tu&nbsp;cargador desde la Wallbox app. Antes de comenzar, aseg\u00farate de que tu cargador tiene conectividad a Internet (consulta las preguntas frecuentes C\u00f3mo conectar tu Commander a Wi-Fi). Adem\u00e1s, aseg\u00farate de que la pistola EV no est\u00e9 conectada al coche durante este proceso.<\/p>\n\n\n\n<p>1.- Abre la Wallbox app.<\/p>\n\n\n\n<p>2.- Si tu sesi\u00f3n no se inicia autom\u00e1ticamente, introduce tus credenciales:<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/support.wallbox.com\/wp-content\/uploads\/2021\/04\/Credentials.png\" alt=\"\" class=\"wp-image-38087\" width=\"200\" srcset=\"https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Credentials.png 301w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Credentials-136x300.png 136w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Credentials-23x50.png 23w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Credentials-27x60.png 27w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Credentials-45x100.png 45w\" sizes=\"(max-width: 301px) 100vw, 301px\" \/><\/figure><\/div>\n\n\n\n<p>3.- Una vez que hayas iniciado sesi\u00f3n, selecciona tu cargador:<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/support.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/04\/Asset-25.png\" alt=\"\" class=\"wp-image-38786\" width=\"200\" srcset=\"https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/04\/Asset-25.png 302w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/04\/Asset-25-137x300.png 137w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/04\/Asset-25-23x50.png 23w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/04\/Asset-25-27x60.png 27w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/04\/Asset-25-46x100.png 46w\" sizes=\"(max-width: 302px) 100vw, 302px\" \/><\/figure><\/div>\n\n\n\n<p>5.- La app se vincular\u00e1 con tu cargador.<\/p>\n\n\n\n<p>6.- En la app, pulsa el icono Configuraci\u00f3n:<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/support.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/04\/Asset-41.png\" alt=\"\" class=\"wp-image-39164\" width=\"200\" srcset=\"https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/04\/Asset-41.png 301w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/04\/Asset-41-136x300.png 136w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/04\/Asset-41-23x50.png 23w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/04\/Asset-41-27x60.png 27w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/04\/Asset-41-45x100.png 45w\" sizes=\"(max-width: 301px) 100vw, 301px\" \/><\/figure><\/div>\n\n\n\n<p>7.- Si hay una actualizaci\u00f3n disponible, aparecer\u00e1 un mensaje en la parte inferior de la pantalla. Haz clic en este mensaje:<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/support.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-52@300x-466x1024.png\" alt=\"\" class=\"wp-image-39524\" width=\"200\" srcset=\"https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-52@300x-466x1024.png 466w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-52@300x-136x300.png 136w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-52@300x-768x1689.png 768w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-52@300x-23x50.png 23w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-52@300x-698x1536.png 698w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-52@300x-931x2048.png 931w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-52@300x-27x60.png 27w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-52@300x-45x100.png 45w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-52@300x.png 1254w\" sizes=\"(max-width: 466px) 100vw, 466px\" \/><\/figure><\/div>\n\n\n\n<p>8.- La app mostrar\u00e1 toda la informaci\u00f3n relevante durante el proceso:<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/support.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-53@300x-466x1024.png\" alt=\"\" class=\"wp-image-39543\" width=\"200\" srcset=\"https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-53@300x-466x1024.png 466w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-53@300x-136x300.png 136w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-53@300x-768x1689.png 768w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-53@300x-23x50.png 23w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-53@300x-698x1536.png 698w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-53@300x-931x2048.png 931w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-53@300x-27x60.png 27w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-53@300x-45x100.png 45w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-53@300x.png 1254w\" sizes=\"(max-width: 466px) 100vw, 466px\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/support.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-55@300x-466x1024.png\" alt=\"\" class=\"wp-image-39561\" width=\"200\" srcset=\"https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-55@300x-466x1024.png 466w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-55@300x-136x300.png 136w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-55@300x-768x1689.png 768w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-55@300x-23x50.png 23w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-55@300x-698x1536.png 698w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-55@300x-931x2048.png 931w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-55@300x-27x60.png 27w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-55@300x-45x100.png 45w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-55@300x.png 1254w\" sizes=\"(max-width: 466px) 100vw, 466px\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/support.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-54@300x-466x1024.png\" alt=\"\" class=\"wp-image-39579\" width=\"200\" srcset=\"https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-54@300x-466x1024.png 466w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-54@300x-136x300.png 136w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-54@300x-768x1689.png 768w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-54@300x-23x50.png 23w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-54@300x-698x1536.png 698w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-54@300x-931x2048.png 931w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-54@300x-27x60.png 27w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-54@300x-45x100.png 45w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-54@300x.png 1254w\" sizes=\"(max-width: 466px) 100vw, 466px\" \/><\/figure><\/div>\n\n\n\n<p>MUY IMPORTANTE: No apagues nunca el cargador ni cierres la sesi\u00f3n de la app durante el proceso de actualizaci\u00f3n. La interrupci\u00f3n de este proceso dejar\u00e1 el cargador inoperativo y ser\u00e1 necesaria la visita de un t\u00e9cnico.<\/p>\n\n\n\n<p>9.- Siempre que desees comprobar la versi\u00f3n del firmware de tu cargador puedes hacerlo en la Wallbox app. En el men\u00fa Configuraci\u00f3n, selecciona \u201cInformaci\u00f3n del cargador\u201d y ver\u00e1s la versi\u00f3n actual de tu dispositivo:<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/support.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-43.png\" alt=\"\" class=\"wp-image-39182\" width=\"200\" srcset=\"https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-43.png 301w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-43-136x300.png 136w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-43-23x50.png 23w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-43-27x60.png 27w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/2021\/04\/Asset-43-45x100.png 45w\" sizes=\"(max-width: 301px) 100vw, 301px\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/support.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/04\/Asset-45-466x1024.png\" alt=\"\" class=\"wp-image-39264\" width=\"200\" srcset=\"https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/04\/Asset-45-466x1024.png 466w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/04\/Asset-45-136x300.png 136w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/04\/Asset-45-768x1689.png 768w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/04\/Asset-45-23x50.png 23w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/04\/Asset-45-698x1536.png 698w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/04\/Asset-45-931x2048.png 931w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/04\/Asset-45-27x60.png 27w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/04\/Asset-45-45x100.png 45w, https:\/\/support.pre.wallbox.com\/wp-content\/uploads\/ht_kb\/2021\/04\/Asset-45.png 1254w\" sizes=\"(max-width: 466px) 100vw, 466px\" \/><\/figure><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Mant\u00e9n tu cargador siempre actualizado para disfrutar y aprovechar todas las funcionalidades que te ofrece.<\/p>\n","protected":false},"author":23,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[],"ht-kb-tag":[297,320],"class_list":["post-8597","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_tag-articulos-es","ht_kb_tag-actualizar"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>C\u00f3mo actualizar el firmware en tu Commander - Wallbox Help Center<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"C\u00f3mo actualizar el firmware en tu Commander - Wallbox Help Center\" \/>\n<meta property=\"og:description\" content=\"Mant\u00e9n tu cargador siempre actualizado para disfrutar y aprovechar todas las funcionalidades que te ofrece.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/support.pre.wallbox.com\/es\/knowledge-base\/como-actualizar-el-firmware-en-tu-commander\/\" \/>\n<meta property=\"og:site_name\" content=\"Wallbox Help Center\" \/>\n<meta property=\"article:modified_time\" content=\"2021-04-30T09:02:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/support.wallbox.com\/wp-content\/uploads\/ht_kb\/2019\/10\/word-image-19.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/support.pre.wallbox.com\/es\/#website\",\"url\":\"https:\/\/support.pre.wallbox.com\/es\/\",\"name\":\"Wallbox Help Center\",\"description\":\"Get help for our products &amp; 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