{"id":16454,"date":"2020-02-19T12:55:44","date_gmt":"2020-02-19T11:55:44","guid":{"rendered":"https:\/\/support.wallbox.com\/knowledge-base\/que-sucede-si-el-pago-falla-o-hay-un-pago-tardio\/"},"modified":"2020-02-19T12:55:44","modified_gmt":"2020-02-19T11:55:44","slug":"que-sucede-si-el-pago-falla-o-hay-un-pago-tardio","status":"publish","type":"ht_kb","link":"https:\/\/support.pre.wallbox.com\/es\/knowledge-base\/que-sucede-si-el-pago-falla-o-hay-un-pago-tardio\/","title":{"rendered":"Qu\u00e9 sucede si el pago falla o hay un pago tard\u00edo"},"content":{"rendered":"

1. Introducci\u00f3n<\/h1>\n

Wallbox siempre quiere ofrecer a sus clientes los mejores productos, servicios y experiencia de usuario. Una parte muy importante de esta experiencia de usuario es la aplicaci\u00f3n Wallbox y el portal Wallbox.<\/p>\n

Tanto la aplicaci\u00f3n como el portal permiten al cliente controlar plenamente su experiencia de carga, recopilar informaci\u00f3n de la sesi\u00f3n del cargador, estad\u00edsticas, consumo, usuarios, etc. Esto permite a todos nuestros clientes gestionar plenamente su consumo de energ\u00eda y ahorrar costes relacionados con la adopci\u00f3n de veh\u00edculos el\u00e9ctricos.<\/p>\n

2. Pagos fallidos o tard\u00edos<\/h1>\n

Los pagos pueden fallar por varias razones. Si alguna vez hay un problema, Wallbox enviar\u00e1 inmediatamente un correo electr\u00f3nico a Superadmin y cualquier contacto de facturaci\u00f3n y sus funcionalidades estar\u00e1n limitadas.<\/p>\n

Qu\u00e9 esperar<\/h2>\n

Wallbox espera que puedas resolver r\u00e1pidamente los problemas de pago, pero a continuaci\u00f3n se muestra una r\u00e1pida lista de lo que puedes esperar si los problemas de pago siguen sin resolverse.<\/p>\n\n\n\n\n\n\n\n\n
Despu\u00e9s.<\/strong><\/th>\nQu\u00e9 esperar<\/strong><\/th>\n<\/tr>\n<\/thead>\n
7 d\u00edas<\/td>\nSi Wallbox no puede procesar un pago despu\u00e9s de una semana, Wallbox se pondr\u00e1 en contacto con Superadmin y con cualquier contacto de facturaci\u00f3n.<\/td>\n<\/tr>\n
14 d\u00edas<\/td>\nWallbox enviar\u00e1 otro recordatorio a las mismas personas en caso de que todav\u00eda exista un problema.<\/td>\n<\/tr>\n
21 d\u00edas<\/td>\nWallbox se pondr\u00e1 de nuevo en contacto con el superadmin y el contacto de facturaci\u00f3n.<\/td>\n<\/tr>\n
28 d\u00edas<\/td>\nEl plan se cancelar\u00e1 y se rebajar\u00e1 el grupo\u00a0 al plan Basic.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

MyWallbox tiene distintos planes de suscripci\u00f3n. A continuaci\u00f3n encontrar\u00e1s las instrucciones en caso de problemas con el procesamiento de pagos.<\/p>\n","protected":false},"author":23,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[],"ht-kb-tag":[297,1229,1230],"class_list":["post-16454","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_tag-articulos-es","ht_kb_tag-fallo-de-pago","ht_kb_tag-pago-tardio"],"acf":[],"yoast_head":"\nQu\u00e9 sucede si el pago falla o hay un pago tard\u00edo - Wallbox Help Center<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Qu\u00e9 sucede si el pago falla o hay un pago tard\u00edo - Wallbox Help Center\" \/>\n<meta property=\"og:description\" content=\"MyWallbox tiene distintos planes de suscripci\u00f3n. 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