{"id":109404,"date":"2022-04-05T13:02:37","date_gmt":"2022-04-05T11:02:37","guid":{"rendered":"https:\/\/support.wallbox.com\/?post_type=ht_kb&#038;p=109404"},"modified":"2022-09-07T15:33:41","modified_gmt":"2022-09-07T13:33:41","slug":"supernova-troubleshooting","status":"publish","type":"ht_kb","link":"https:\/\/support.pre.wallbox.com\/en\/knowledge-base\/supernova-troubleshooting\/","title":{"rendered":"Supernova &#8211; Troubleshooting"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"109404\" class=\"elementor elementor-109404\" data-elementor-post-type=\"ht_kb\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5af8760 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5af8760\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1d957de\" data-id=\"1d957de\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0755b88 color-black elementor-widget elementor-widget-toggle\" data-id=\"0755b88\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7691\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-7691\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">The charge doesn't go as quickly as I expected. What could be happening?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7691\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-7691\"><p><span style=\"font-weight: 400;\">The charging speed can be affected by several factors:\u00a0<\/span><\/p><ul><li><span style=\"font-weight: 400;\">If another person uses the second connector of the Supernova, the charging speed may be affected,<\/span><\/li><li>If someone else uses a charger near the Supernova, the charging speed may be affected,<\/li><li><span style=\"font-weight: 400;\">Your car battery level was low and your vehicle needs more time to fully charge,<\/span><\/li><li>The battery temperature is too high and the charging speed slows down to regulate it,<\/li><li>There is an anomaly with your vehicle.<\/li><\/ul><p><span style=\"font-weight: 400;\">If t<\/span>he Supernova seems faulty,<span style=\"font-weight: 400;\"> we advise to contact the support of its operator directly.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7692\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-7692\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What to do if the EV gun does not unlock?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7692\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-7692\"><p><span style=\"font-weight: 400;\">If the EV gun is stuck and you cannot disconnect it from your vehicle and reconnect it to the Supernova, go through these troubleshooting steps:\u00a0<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Stop the charging session via the operator&#8217;s app. If the app is buggy, try closing\/opening the app. If this does not solve the issue, install\/uninstall the app, restart your phone and try again.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00a0Stop charging via the Supernova screen directly.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Some vehicles allow you to unlock the EV gun, check your car manual.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00a0If none of these solutions worked, contact the Supernova operator&#8217;s support.<\/span><\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7693\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-7693\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">The Supernova display is not responding. What can I do?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7693\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-7693\"><p><span style=\"font-weight: 400;\">If you plan to charge your vehicle using the Supernova display directly but experience unresponsive or faulty display, you can download the operator&#8217;s application and manage your charging session from there.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">In the case that the application does not allow you to manage your charge, you can contact Supernova support for assistance.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7694\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-7694\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What can I do if I'm experiencing an issue that is not listed?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7694\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-7694\"><p><span style=\"font-weight: 400;\">If you encounter a problem during your charging session with a Supernova, contact the charger operator&#8217;s support directly (contact details are indicated either directly on the charger, or in the operator&#8217;s application).<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The charge doesn&#8217;t go as quickly as I expected. What could be happening? The charging speed can be affected by&#8230;<\/p>\n","protected":false},"author":12,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[],"ht-kb-tag":[46,2805,5279,5287,5288,5289,5290],"class_list":["post-109404","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_tag-articles-en","ht_kb_tag-troubleshooting","ht_kb_tag-supernova-problem","ht_kb_tag-supernova-help","ht_kb_tag-supernova-support","ht_kb_tag-supernova-troubleshooting","ht_kb_tag-supernova-issue"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Supernova - Troubleshooting - Wallbox Help Center<\/title>\n<meta name=\"description\" content=\"If you encounter an issue with a Supernova charger, you can try these troubleshooting steps before contacting the charger operator.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Supernova - Troubleshooting - Wallbox Help Center\" \/>\n<meta property=\"og:description\" content=\"If you encounter an issue with a Supernova charger, you can try these troubleshooting steps before contacting the charger operator.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/support.pre.wallbox.com\/en\/knowledge-base\/supernova-troubleshooting\/\" \/>\n<meta property=\"og:site_name\" content=\"Wallbox Help Center\" \/>\n<meta property=\"article:modified_time\" content=\"2022-09-07T13:33:41+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/support.pre.wallbox.com\/en\/#website\",\"url\":\"https:\/\/support.pre.wallbox.com\/en\/\",\"name\":\"Wallbox Help Center\",\"description\":\"Get help for our products &amp; 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