{"id":109399,"date":"2022-04-05T13:02:46","date_gmt":"2022-04-05T11:02:46","guid":{"rendered":"https:\/\/support.wallbox.com\/?post_type=ht_kb&p=109399"},"modified":"2022-09-12T11:55:38","modified_gmt":"2022-09-12T09:55:38","slug":"supernova-faqs","status":"publish","type":"ht_kb","link":"https:\/\/support.pre.wallbox.com\/en\/knowledge-base\/supernova-faqs\/","title":{"rendered":"Supernova’s presentation and FAQs"},"content":{"rendered":"\t\t
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Supernova is Wallbox\u2019s next-generation business solution for DC fast-charging.\u00a0Its higher efficiency and reliability maximize uptime<\/b>, benefiting both electric vehicle drivers and charge point operators.<\/p>

With its 60 kW, it adds up to 100 km of range, enough to cover the average urban daily needs in under 15 minutes,<\/strong> to be ready while drivers enjoy a refreshment, run a quick errand or shop for groceries. This makes it\u00a0perfect for public charging in urban or interurban locations and semi-public parking lots<\/b>\u00a0(including supermarkets, shopping malls or fast-food restaurants).<\/p>

As a Supernova user<\/strong>, you can find answers to the most frequently asked questions below.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Generalities<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I need the Wallbox app to use a Supernova?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No, in fact, Supernova does not work with Wallbox app as they are run by different operators depending on their location<\/strong>. Consequently, each charge point may be managed by a mobile app specific to each operator or have different charging prices.
This is also the reason why we recommend contacting the operator of your Supernova directly for quicker and more efficient assistance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs Supernova compatible with any EV?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, all vehicles coming with a fast-charging outlet<\/strong> (CCS or CHAdeMO) are compatible<\/strong>.<\/span><\/p>

In case Supernova has<\/span> a higher maximum charge rate than your car can handle; it will just charge at the maximum rate that your car can accept.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich connectors are available for Supernova?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Supernova comes with two types of EV guns<\/strong>: CCS and CHAdeMO.<\/p>

  1. CCS \u2192<\/strong> marked with the letter \u201cK\u201d.<\/p>

    It is located on the left side of the charger. The CCS gun is automatically released\/locked by its holster or the vehicle.<\/p><\/li>

  2. CHAdeMO \u2192<\/strong> marked with the letter \u201cM\u201d.<\/p>

    It is located at the charger\u2019s right side. The CHAdeMO works with a trigger that must be pulled in order to release it<\/strong> from its holster or the vehicle.<\/p><\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I locate a Supernova charging point?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    Supernova chargers can be easily located using the <\/span>Electromaps<\/span><\/a> app (iOS and Android) or website, or any other map listing charging points.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Using a Supernova<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does it take to charge with a Supernova?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    Supernova can charge up to 60kW (fast-charging), which adds up approximately a 100km autonomy range to your EV in 15 mins.<\/b><\/p>

    However, this charging time mays vary depending on the vehicle\u2019s battery capacity, the charging curve of each battery, and other factors.<\/p>

    Look at the table below to have an idea of Supernova\u2019s charging time. Take into account that the information displayed below is based on the average vehicle battery management system requesting charging power from 20% to 80% under mild environmental conditions.<\/p>

    \"charging<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I charge my EV with a Supernova?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    As mentioned above, Supernova chargers are managed by different operators depending on their location. As a result, the charging process may differ slightly from one Supernova to another, even if they follow the same basic pattern.<\/p>

    To start a Supernova charging session, follow the steps below:<\/p>

    1. Unlock the screen<\/strong> either by: