{"id":155003,"date":"2022-10-21T12:51:48","date_gmt":"2022-10-21T10:51:48","guid":{"rendered":"https:\/\/support.wallbox.com\/knowledge-base\/fejlfindingsvejledning\/"},"modified":"2025-01-14T13:14:33","modified_gmt":"2025-01-14T12:14:33","slug":"fejlfindingsvejledning","status":"publish","type":"ht_kb","link":"https:\/\/support.pre.wallbox.com\/da\/knowledge-base\/fejlfindingsvejledning\/","title":{"rendered":"Guide til fejlfinding"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"155003\" class=\"elementor elementor-155003 elementor-128230\" data-elementor-post-type=\"ht_kb\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-914ba6c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"914ba6c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bedc812\" data-id=\"bedc812\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-74e6f4b elementor-widget elementor-widget-text-editor\" data-id=\"74e6f4b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Denne fejlfindingsguide <strong>d\u00e6kker alle de mest almindelige problemer<\/strong>, <strong>vores brugere har oplevet<\/strong> med deres opladere, og de<strong> metoder, der effektivt har l\u00f8st dem.<\/strong><\/p>\n<p>Denne vejledning<strong> g\u00e6lder for alle Wallbox opladere<\/strong> (afh\u00e6ngigt af de funktioner, de tilbyder).  <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-caff0a0 color-black elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"caff0a0\" data-element_type=\"widget\" data-settings=\"{&quot;exclude_headings_by_selector&quot;:[],&quot;headings_by_tags&quot;:[&quot;h1&quot;,&quot;h2&quot;,&quot;h3&quot;,&quot;h4&quot;,&quot;h5&quot;,&quot;h6&quot;],&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;marker_view&quot;:&quot;numbers&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t<h2 class=\"elementor-toc__header-title\">\n\t\t\t\tIndholdsfortegnelse\t\t\t<\/h2>\n\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__caff0a0\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__caff0a0\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n\t\t\t\t\t<\/div>\n\t\t<div id=\"elementor-toc__caff0a0\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-987f817 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"987f817\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0aa8baf\" data-id=\"0aa8baf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a8cf067 elementor-widget elementor-widget-heading\" data-id=\"a8cf067\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">Problemer med tilslutningsmuligheder<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d61ce0e elementor-widget elementor-widget-heading\" data-id=\"d61ce0e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">Bluetooth-fejlfinding<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-711b0c1 color-black elementor-widget elementor-widget-toggle\" data-id=\"711b0c1\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1181\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1181\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Jeg kan ikke forbinde min oplader til Wallbox -appen via Bluetooth.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1181\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1181\"><p>Hvis du ikke kan forbinde Wallbox -appen med din oplader ved hj\u00e6lp af Bluetooth, kan du pr\u00f8ve fejlfindingstrinnene nedenfor:<\/p>\n<ol>\n<li>Hold dig t\u00e6t p\u00e5 opladeren (inden for seks meter), og s\u00f8rg for, at der ikke er nogen forhindringer mellem dig og opladeren.<\/li>\n<li>Genstart din smartphone helt. N\u00e5r den er genstartet, skal du <strong>sl\u00e5 Wi-Fi-funktionen fra<\/strong> og <strong>lade Bluetooth v\u00e6re sl\u00e5et til<\/strong>.   <\/li>\n<li>S\u00f8rg for, at der er givet <strong>placeringstilladelse<\/strong> til Wallbox -appen i indstillingerne for din smartphone-app.<\/li>\n<li>Sluk for str\u00f8mforsyningen til opladeren i et par sekunder, og t\u00e6nd den igen. Vent, indtil opladeren genstarter, og dens LED bliver gr\u00f8n igen. <\/li>\n<li>Log ind p\u00e5 Wallbox -appen, og v\u00e6lg din oplader p\u00e5 listen. Hvis opladeren ikke vises, skal du sikre dig, at du allerede har <strong><a href=\"https:\/\/support.pre.wallbox.com\/en\/knowledge-base\/adding-your-charger-to-your-mywallbox-account-with-its-qr-code\/\" target=\"_blank\" rel=\"noopener\">tilf\u00f8jet den til din Wallbox -konto<\/a><\/strong>. <\/li>\n<li>Din smartphone vil bede om Bluetooth-tilladelser. Tryk p\u00e5 &#8220;Accept\u00e9r&#8221;.   <\/li>\n<li>Vent, indtil Bluetooth-forbindelsen mellem din oplader og appen er etableret.<\/li>\n<li>Hvis du stadig ikke kan oprette forbindelse til din oplader, skal du downloade Wallbox -appen p\u00e5 en anden smartphone og pr\u00f8ve at oprette forbindelse til din oplader. Du kan bruge de samme Wallbox -kontooplysninger til at logge ind p\u00e5 Wallbox -appen p\u00e5 tv\u00e6rs af alle enheder: <\/li>\n<\/ol>\n<ul>\n<li><strong>Den anden smartphone KAN forbindes til din oplader:<\/strong> problemet kan komme til din smartphone.  <\/li>\n<li><strong>Den anden smartphone kan IKKE oprette forbindelse til din oplader<\/strong>: <a href=\"https:\/\/support.pre.wallbox.com\/da\/knowledge-base\/saadan-gendanner-du-firmware-paa-din-pulsar\/\" target=\"_blank\" rel=\"noopener\"><strong>udf\u00f8r en fuld gendannelse af din oplader<\/strong><\/a> og pr\u00f8v at oprette forbindelse til den igen.  <\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98b55c7 elementor-widget elementor-widget-heading\" data-id=\"98b55c7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">Wi-Fi-fejlfinding<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b805da elementor-widget elementor-widget-text-editor\" data-id=\"3b805da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>F\u00f8r du gennemg\u00e5r fejlfindingstrinnene nedenfor, skal du sikre dig, <strong>at Wallbox -appen og din oplader er korrekt forbundet via Bluetooth<\/strong> (<em> se artiklen om <strong><a href=\"https:\/\/support.pre.wallbox.com\/da\/knowledge-base\/forbindelse-af-din-lader-til-mywallbox-appen-via-bluetooth\/\" target=\"_blank\" rel=\"noopener\">Bluetooth<\/a><\/strong> for at f\u00e5 flere oplysninger). <\/em> <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b003c6f elementor-alert-info elementor-widget elementor-widget-alert\" data-id=\"b003c6f\" data-element_type=\"widget\" data-widget_type=\"alert.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-alert\" role=\"alert\">\n\n\t\t\t\t\t\t<span class=\"elementor-alert-title\">Inkompatibilitet med hurtig roaming<\/span>\n\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-alert-description\"><p>Fast Roaming-funktionen er ikke kompatibel med Wallbox opladere. S\u00f8rg for, at denne funktion er sl\u00e5et fra. <\/p>\n<\/span>\n\t\t\t\n\t\t\t\t\t\t<button type=\"button\" class=\"elementor-alert-dismiss\">\n\t\t\t\t\t\t\t\t\t<span aria-hidden=\"true\">&times;<\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-screen-only\">Dismiss this alert.<\/span>\n\t\t\t<\/button>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1eed20 elementor-widget elementor-widget-text-editor\" data-id=\"a1eed20\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Jeg kan ikke forbinde opladeren til min routers Wi-Fi<\/h3>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84c64c3 color-black elementor-widget elementor-widget-toggle\" data-id=\"84c64c3\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1391\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1391\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">1. Tjekker, om du kan oprette forbindelse til vores servere<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1391\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1391\"><p>S\u00f8rg for, at din router kan oprette forbindelse til vores servere ved at bes\u00f8ge denne adresse (brug din smartphone og st\u00e5 t\u00e6t p\u00e5 din oplader): <strong><a href=\"https:\/\/api.wall-box.com\/api\/ping\" target=\"_blank\" rel=\"noopener\">https:\/\/api.wall-box.com\/api\/ping<\/a> <\/strong> <\/p>\n<p><strong>Hvis meddelelsen &#8220;OK&#8221; kommer tilbage<\/strong>, kan din router oprette forbindelse til vores servere.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1392\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1392\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">2. Kontroller afstanden mellem opladeren og din router<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1392\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1392\"><p>Nedenfor er de <strong>anbefalede maksimale afstande mellem din oplader og router<\/strong> for at opn\u00e5 en optimal internetforbindelse:<\/p>\n<ul>\n<li>Ingen v\u00e6gge og intet loft p\u00e5 25 meter<\/li>\n<li>En v\u00e6g eller et loft: 15m<\/li>\n<li>To v\u00e6gge eller to lofter, eller en v\u00e6g og et loft: 5m<\/li>\n<\/ul>\n<p>S\u00f8rg for, at opladeren og routeren er inden for disse intervaller.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1393\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1393\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">3. B\u00e5de serverforbindelse og afstand er OK<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1393\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1393\"><p><strong>Hvis du kan oprette forbindelse til vores servere, og afstanden mellem din router og opladeren er korrekt<\/strong>, skal du gennemg\u00e5 disse trin:<\/p>\n<ol>\n<li>S\u00f8rg for, at routeren er t\u00e6ndt og fungerer sammen med andre enheder.<\/li>\n<li>Genstart routeren helt.<\/li>\n<li>Afinstaller Wallbox -appen helt, og installer den igen.<\/li>\n<li>Genstart din telefon helt.<\/li>\n<li>Sluk for opladeren. Sluk for str\u00f8mforsyningen til opladeren i mindst 20 sekunder, og vent, til lysdioden bliver gr\u00f8n. <\/li>\n<li>Brug din smartphone som internet-hotspot, og slut opladeren til den.<\/li>\n<li>Gendan opladeren via appen, og pr\u00f8v at oprette forbindelse.<\/li>\n<li>Opdater opladerens software, hvis det er n\u00f8dvendigt, og pr\u00f8v at oprette forbindelse.<\/li>\n<\/ol>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76bfeaa elementor-widget elementor-widget-text-editor\" data-id=\"76bfeaa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Andre Wi-Fi-problemer<\/h3>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6e5a48 color-black elementor-widget elementor-widget-toggle\" data-id=\"b6e5a48\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1911\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1911\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Mit Wi-Fi vises ikke p\u00e5 listen Wallbox Wi-Fi<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1911\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1911\"><ol>\n<li>S\u00f8rg for, at du kan se dit wi-fi i din smartphones wi-fi-indstillinger, og at du kan oprette forbindelse til det. Hvis ikke, skal du genstarte din internetrouter og din smartphone. <\/li>\n<li>N\u00e5r du kan se dit wi-fi p\u00e5 din smartphones wi-fi-liste, skal du genstarte appen Wallbox.<\/li>\n<li>Pr\u00f8v igen at forbinde din oplader til dit Wi-Fi i Wallbox -appen.<\/li>\n<\/ol>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1912\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1912\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Jeg kan ikke v\u00e6lge Connectivity-ikonet i appen Wallbox <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1912\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1912\"><p>Bluetooth-forbindelsen etableres ikke korrekt, hvis forbindelsesikonet ikke kan v\u00e6lges i appen. Se afsnittet<strong>&#8220;Jeg kan ikke forbinde min oplader til Wallbox -appen via Bluetooth<\/strong>&#8221; i denne artikel for at l\u00f8se problemet. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1913\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1913\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Mit Wi-Fi-navn vises p\u00e5 Wi-Fi-listen, men jeg kan ikke oprette forbindelse til det<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1913\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1913\"><ol>\n<li>S\u00f8rg for, at din internetkilde er t\u00e6t nok p\u00e5 din oplader, at der ikke er nogen v\u00e6sentlige forhindringer mellem den og din oplader, og at Wi-Fi-signalet er st\u00e6rkt nok.<\/li>\n<li>Hvis dit Wi-Fi-navn eller din adgangskode indeholder specialtegn fra <a href=\"https:\/\/theasciicode.com.ar\/\" target=\"_blank\" rel=\"noopener\"><strong>ASCII-udskrivbare tegn<\/strong><\/a>skal du fjerne dem.<\/li>\n<li>Genstart din internetkilde, din Wallbox app og din oplader.<\/li>\n<li>Pr\u00f8v at oprette forbindelse til dit Wi-Fi igen.<\/li>\n<\/ol>\n<p>Bem\u00e6rk, at <strong>Commander 1 og Copper kun underst\u00f8tter et 2,4 GHz-b\u00e5nd<\/strong>. Alle andre opladere underst\u00f8tter b\u00e5de 2,4 GHz- og 5 GHz-b\u00e5nd.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1914\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1914\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Min oplader er forbundet til mit Wi-Fi, men jeg oplever afbrydelser<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1914\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1914\"><p>Afbrydelser kan skyldes mange faktorer, herunder:  <\/p>\n<ul>\n<li>Der er betydelige forhindringer mellem din internetrouter og oplader, hvilket resulterer i et svagt Wi-Fi-signal. Flyt internetrouteren t\u00e6ttere p\u00e5 opladeren. <\/li>\n<li>Din internetrouter er ikke t\u00e6t nok p\u00e5 opladerens Wi-Fi-r\u00e6kkevidde, hvilket resulterer i et svagt Wi-Fi-signal. Pr\u00f8v at flytte den t\u00e6ttere p\u00e5 opladeren. <\/li>\n<li>Din internetrouter er fejlkonfigureret. Du kan henvende dig til din internetudbyder for at kontrollere konfigurationen. Hurtig roaming underst\u00f8ttes ikke og skal deaktiveres for at fungere korrekt.  <\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfc8ac7 elementor-widget elementor-widget-text-editor\" data-id=\"cfc8ac7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Hvis ingen af fejlfindingstrinnene nedenfor l\u00f8ser problemet, kan du overveje at tjekke din internetrouter (eller en anden enhed, du bruger som internet-hotspot).<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4c10c0 elementor-widget elementor-widget-heading\" data-id=\"c4c10c0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">Fejlfinding p\u00e5 Ethernet<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-870c41e elementor-widget elementor-widget-text-editor\" data-id=\"870c41e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Dette afsnit er kun relevant for opladere, der er udstyret <strong>med et Ethernet-stik<\/strong>, dvs. Copper SB, Commander\/Commander 2 &amp; 2s og Quasar.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa691f7 color-black elementor-widget elementor-widget-toggle\" data-id=\"fa691f7\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2621\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2621\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Min oplader vil ikke oprette forbindelse til internettet via Ethernet<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2621\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2621\"><ol class=\"ak-ol\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"108\">Pr\u00f8v Ethernet-kablet med en anden enhed:<\/p>\n<ol class=\"ak-ol\" data-indent-level=\"2\">\n<li>\n<p data-renderer-start-pos=\"155\">Hvis kablet stadig ikke virker, kan du pr\u00f8ve at bruge et andet Ethernet-kabel.<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"239\">Hvis kablet virker, skal du forts\u00e6tte med trin 2.<\/p>\n<\/li>\n<\/ol>\n<\/li>\n<li>Sl\u00e5 opladerens Wi-Fi-funktion til, og pr\u00f8v at tilslutte Ethernet-kablet igen.<\/li>\n<li>Hvis forbindelsen stadig ikke fungerer, skal du kontakte din internetudbyder.<\/li>\n<\/ol>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a997e5a elementor-widget elementor-widget-heading\" data-id=\"a997e5a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">Problemer med gendannelse og opdatering<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f441ab color-black elementor-widget elementor-widget-toggle\" data-id=\"0f441ab\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1601\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1601\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Opdatering af procesproblemer<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1601\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1601\"><p><strong> Opladerens software er direkte forbundet med opladerens Wi-fi-, Bluetooth- og cloud-baserede funktioner.<\/strong> Desuden er det vigtigt at holde den opdateret.   <strong>Appen Wallbox giver dig automatisk besked, n\u00e5r der udkommer en ny softwareversion. Derudover <\/strong>kan du tjekke den seneste softwareversion for hver oplader i vores <a href=\"https:\/\/support.wallbox.com\/en\/release-notes\/\" target=\"_blank\" rel=\"noopener\"><strong>sektion med udgivelsesbem\u00e6rkninger<\/strong><\/a>.<\/p>\n<p>F\u00f8lg trinnene i denne artikel for at <a href=\"https:\/\/support.wallbox.com\/en\/knowledge-base\/how-to-update-the-firmware-of-your-charger-copper-copper-sb-commander-commander-2-pulsar-plus-quasar\/\" target=\"_blank\" rel=\"noopener\"><strong>opdatere din opladers software<\/strong><\/a>.<\/p>\n<p>Hvis du oplever problemer med opdateringsprocessen:  <\/p>\n<ol>\n<li>Genstart din oplader med Wallbox -appen eller -portalen (tandhjul &gt; Avancerede indstillinger &gt; Genstart). F\u00f8lg <a href=\"https:\/\/support.wallbox.com\/en\/knowledge-base\/how-to-restart-a-charger-through-the-mywallbox-app\/\" target=\"_blank\" rel=\"noopener\"><strong>denne artikel<\/strong><\/a> hvis du ikke ved, hvordan du g\u00f8r det.   <\/li>\n<li>Sluk for opladeren i 2 minutter, og genstart den.<\/li>\n<li>Luk og \u00e5bn Wallbox -appen eller portalen igen (afh\u00e6ngigt af hvilken du bruger).<\/li>\n<li>Genstart opdateringsprocessen.<\/li>\n<li>Hvis opdateringsprocessen stadig mislykkes, kan du pr\u00f8ve at tilslutte opladeren via et hotspot eller en anden Wi-Fi-forbindelse for at udf\u00f8re opdateringen.<\/li>\n<\/ol>\n<p>Hvis du stadig oplever problemer, skal du kontakte <a href=\"https:\/\/support.wallbox.com\/en\/contact-us\/\" target=\"_blank\" rel=\"noopener\"><strong>Wallbox support-team<\/strong><\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1602\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1602\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Problemer med gendannelsesprocessen<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1602\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1602\"><p>Gendannelse af din oplader er den mest effektive m\u00e5de at l\u00f8se et problem, der er relateret til forbindelsesproblemer. For at udf\u00f8re en fuld gendannelse skal du f\u00f8lge trinnene i den <a href=\"https:\/\/support.pre.wallbox.com\/da\/knowledge-base\/saadan-gendanner-du-firmware-paa-din-pulsar\/\" target=\"_blank\" rel=\"noopener\"><strong>dedikerede artikel<\/strong><\/a>. <\/p>\n<p>Hvis du ikke kan gendanne din oplader via appen eller portalen, <a href=\"https:\/\/support.pre.wallbox.com\/da\/kontakt-os\/\" target=\"_blank\" rel=\"noopener\"><strong>skal du kontakte Wallbox Support Team<\/strong><\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9749dbf elementor-widget elementor-widget-heading\" data-id=\"9749dbf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">Problemer med str\u00f8m og opladning<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2d87c6 color-black elementor-widget elementor-widget-toggle\" data-id=\"c2d87c6\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2041\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2041\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Min oplader leverer mindre str\u00f8m end forventet<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2041\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2041\"><p>Effektbegr\u00e6nsning kan skyldes forskellige faktorer:<\/p>\n<ul>\n<li>Din bils indstillinger kan begr\u00e6nse effekten. S\u00f8rg for at tjekke dem. <\/li>\n<li>Antallet af faser i din oplader eller den elektriske installation kan begr\u00e6nse effekten.<\/li>\n<li>Dit bilbatteri kan allerede v\u00e6re n\u00e6sten fuldt, og opladningen reduceres automatisk for at sikre en sikker opladning.<\/li>\n<li>Nogle bilmodeller skal have lukkede d\u00f8re for at kunne foretage en fuld opladning. S\u00f8rg for at tjekke, om din bil har denne funktion. <\/li>\n<li>Str\u00f8mmen er begr\u00e6nset i Wallbox app&#8217;en:\n<ol>\n<li>Log ind p\u00e5 Wallbox-appen.<\/li>\n<li>V\u00e6lg din oplader.<\/li>\n<li>\u00d8g hjulkontrollen p\u00e5 opladersk\u00e6rmen for at \u00e6ndre str\u00f8mbegr\u00e6nsningen.<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2042\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2042\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">\"Venter p\u00e5 eftersp\u00f8rgsel efter biler\"-problem<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2042\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2042\"><p>Hvis du pr\u00f8ver at starte en opladning, men Wallbox -appen sidder fast p\u00e5 &#8220;Waiting for car demand&#8221;, kan du pr\u00f8ve disse fejlfindingstrin:<\/p>\n<ol>\n<li>S\u00f8rg for, at elpistolen er korrekt og solidt forbundet med bilen.<\/li>\n<li>S\u00f8rg for, at din oplader er forbundet til internettet, og at dens software er opdateret (se vores <a href=\"https:\/\/support.pre.wallbox.com\/da\/knowledge-base\/sadan-opdaterer-du-din-opladers-software-med-mywallbox-appen\/\" target=\"_blank\" rel=\"noopener\"><strong>artikel om softwareopdatering<\/strong><\/a>).  <\/li>\n<li>S\u00f8rg for, at du k\u00f8rer den seneste Wallbox app-version (du kan tjekke din app i Play Store\/App Store p\u00e5 vores telefon).<\/li>\n<li>S\u00f8rg for, at der ikke er nogen planlagt opladning i Wallbox -appen eller i bilens system.<\/li>\n<li>Luk vinduerne i din bil, og l\u00e5s den.<\/li>\n<li>Genstart appen Wallbox, og pr\u00f8v at starte en opladning igen.<\/li>\n<\/ol>\n<p>Hvis problemet forts\u00e6tter, skal du ikke t\u00f8ve med at kontakte vores supportteam for yderligere hj\u00e6lp.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38c3b0d elementor-widget elementor-widget-heading\" data-id=\"38c3b0d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">Wallbox problemer med app og portal<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7440f71 color-black elementor-widget elementor-widget-toggle\" data-id=\"7440f71\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1211\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1211\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Jeg har problemer med planlagte opkr\u00e6vninger<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1211\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1211\"><p><em>Du kan f\u00e5 flere oplysninger om planlagte opladninger i vores s\u00e6rlige artikel: <a href=\"https:\/\/support.pre.wallbox.com\/en\/knowledge-base\/how-to-create-scheduled-charging-sessions-with-the-mywallbox-app\/\" target=\"_blank\" rel=\"noopener\"><strong>S\u00e5dan opretter du planlagte opladningssessioner med Wallbox -appen.<\/strong><\/a><\/em><\/p>\n<p>Har du planlagt en opladning i din app, men den vil ikke starte? Typisk kan netop dette problem l\u00f8ses med et par nemme trin: <\/p>\n<ol>\n<li>Tjek, at der ikke <strong>allerede er planlagt<\/strong> opladninger <strong>i bilens<\/strong> indstillinger via dens kontrolpanel.<\/li>\n<li>S\u00f8rg for<strong>, <\/strong> at din smartphone og oplader er forbundet med Bluetooth via appen Wallbox.  <\/li>\n<li>Hvis elpistolen er tilsluttet din bil, skal du tage stikket ud og <strong>l\u00e5se opladeren op<\/strong>, hvis den er l\u00e5st.  <\/li>\n<li>Slet alle de planlagte opkr\u00e6vninger, du m\u00e5tte have i Wallbox -appen.<\/li>\n<li>Opret en ny planlagt &#8220;test&#8221;-opladning, som skal starte inden for de n\u00e6ste 5 minutter.<\/li>\n<li>S\u00e6t stikket i bilen, og vent p\u00e5, at den planlagte &#8220;test&#8221;-opladning starter.<\/li>\n<li>Hvis problemet er l\u00f8st, skal du slette den planlagte &#8220;test&#8221;-opladning, du oprettede, og forts\u00e6tte med den tidsplan, du har brug for.<\/li>\n<\/ol>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1212\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1212\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Oplysningerne om opladningssessioner vises ikke i appen\/portalen<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1212\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1212\"><p><em>Hvis du har brug for yderligere oplysninger om statistik for opladningssessioner, kan du l\u00e6se vores <a href=\"https:\/\/support.pre.wallbox.com\/da\/knowledge-base\/saadan-viser-du-dine-ladestatistikker-i-mywallbox-appen\/\" target=\"_blank\" rel=\"noopener\"><strong>dedikerede guide<\/strong><\/a>.<\/em><\/p>\n<p>Hvis du mangler alle eller en del af dine sessionsstatistikker, kan du hente dem ved at f\u00f8lge nedenst\u00e5ende trin:<\/p>\n<ol class=\"ak-ol\" data-indent-level=\"1\">\n<li>S\u00f8rg for, at din smartphone har forbindelse til internettet.<\/li>\n<li>Normalt l\u00f8ses problemet ved at lukke appen helt (s\u00f8rg for, at den heller ikke k\u00f8rer som en &#8220;baggrunds&#8221;-app) og \u00e5bne den igen.<strong>  Hvis problemet forts\u00e6tter:  <\/strong><\/li>\n<li>Slet og geninstaller appen Wallbox. Log ind i appen igen, n\u00e5r den er geninstalleret. <\/li>\n<li>\n<p data-renderer-start-pos=\"757\">Sluk for opladeren i mindst 5 sekunder, og t\u00e6nd den igen.<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"827\">Opret forbindelse til din oplader igen via Bluetooth. Hvis<strong> hjulet bliver lilla i appen, er<\/strong> synkroniseringen mellem din oplader og appen i gang, og problemet burde v\u00e6re l\u00f8st. <\/p>\n<\/li>\n<\/ol>\n<p>Hvis problemet forts\u00e6tter, <strong><a href=\"https:\/\/support.pre.wallbox.com\/da\/knowledge-base\/saadan-gendanner-du-firmware-paa-din-pulsar\/\" target=\"_blank\" rel=\"noopener\">kan en gendannelse af din oplader<\/a><\/strong> kan m\u00e5ske l\u00f8se problemet.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Denne fejlfindingsguide d\u00e6kker alle de mest almindelige problemer, vores brugere har oplevet med deres opladere, og de metoder, der effektivt&#8230;<\/p>\n","protected":false},"author":12,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[9811],"ht-kb-tag":[11165,11177,11176,11175,11174,11173,11172,11171,11169,11167,1927,11163,11161,11159,10758,9208,9206,9203,1961,1960],"class_list":["post-155003","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-guide-til-fejlfinding","ht_kb_tag-fejlfinding-af-pulsar-plus","ht_kb_tag-fejlfinding-af-bluetooth","ht_kb_tag-fejlfinding-af-wifi","ht_kb_tag-hjaelp","ht_kb_tag-fix-da","ht_kb_tag-reparation-da","ht_kb_tag-fejlfinding-af-kobber-sb","ht_kb_tag-fejlfinding-af-commander-2","ht_kb_tag-kommandor-til-fejlfinding","ht_kb_tag-fejlfinding-af-kvasar","ht_kb_tag-artikler-da","ht_kb_tag-fejlfinding-af-pulsar-max","ht_kb_tag-fejlfinding-af-pulsar","ht_kb_tag-opladningslogfiler","ht_kb_tag-fejlfinding","ht_kb_tag-softwareopdatering","ht_kb_tag-opdatering-af-software","ht_kb_tag-software-da","ht_kb_tag-opdater","ht_kb_tag-firmware-da"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Guide til fejlfinding - Wallbox Help Center<\/title>\n<meta name=\"description\" content=\"Hvis du st\u00e5r over for et problem med din Pulsar Plusvil denne fejlfindingsguide hj\u00e6lpe dig med at l\u00f8se det hurtigt.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"da_DK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Guide til fejlfinding - Wallbox Help Center\" \/>\n<meta property=\"og:description\" content=\"Hvis du st\u00e5r over for et problem med din Pulsar Plusvil denne fejlfindingsguide hj\u00e6lpe dig med at l\u00f8se det hurtigt.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/support.pre.wallbox.com\/da\/knowledge-base\/fejlfindingsvejledning\/\" \/>\n<meta property=\"og:site_name\" content=\"Wallbox Help Center\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-14T12:14:33+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/support.pre.wallbox.com\/da\/#website\",\"url\":\"https:\/\/support.pre.wallbox.com\/da\/\",\"name\":\"Wallbox Help Center\",\"description\":\"Get help for our products &amp; 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